Robot Kingdom (RK) (Hong Kong) feedback

I placed an order for some Micron Legend figs

Takara MC-07 Devastar ("Scavenger")
Takara MD-08 Galvatron
Takara MC-10 Stepper ("Sideswipe")
Takara MD-07 Rampage ("Wheeljack")

got them today, in typical 5 day delivery from RK, as awesome as always at that.

Heres what I got, ignore the shirts.
http://img77.imageshack.us/img77/4123/110708ws8.jpg

They sent me Super-mode Ironhide! He isn't even on their site! I'm after him as well so its not bad at all, should I feel pissed off that they buggered up my order? What if they do it again, but I get something crappy like BM Nightscream!? *shudder*

In the end I guess I came off the winner, I can always re-order Stepper next time, but I figured you all should know, just in case.

Now I know where that Galvatron went! :) If you don't want red Ironhide, I'm happy to help rid u of it. :)

I've been after a Red Ironhide, so as far as cock-ups go its great.

emailed them, they are posting out Stepper, plus I can keep Ironhide :D:D:D

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Originally Posted by Gutsman Heavy

I've been after a Red Ironhide, so as far as cock-ups go its great.

emailed them, they are posting out Stepper, plus I can keep Ironhide :D:D:D

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At no Charge? that would be sweeet!:)

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Originally Posted by liegeprime

At no Charge? that would be sweeet!:)

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no charge :D

Wow - RK sure knows how to keep it's customers happy! Clever business sense really, small (in the grander scheme of things) tokens like this help make customers for life!

Whoa, well, I certainly have no problem spruiking them in the future. Very nice.

Bibyco could definitely learn a thing or two from RK, that's for sure... :rolleyes:

So could Hobby Link Japan! :rolleyes: I had similar dealings with them recently... and, well, let's just say the exact OPPOSITE occurred! :mad:

Well done Gutsman!

*chants* "RK - all the way!" *chants*

very nice!!! well done....

I had a Robot Kingdom error. Quite coincidentally, this was 2 days after talking with Griffin about his current error and we were twining about how poor their post-sales support was for anything ambiguous. Luckily, in the case of my error, there was no ambiguity.

I ordered 2ea. of Animated Rodimus & Ironhide. I only received one of each.

So, I replied to the original email receipt for the order attached with pics of the opened box (so they could clearly see only 2 deluxes could fit in it) as well as a pic of the packing slip, which incorrectly said 1 of each.

I got a reply in 12 hours saying they'd ship out the rest of the order today.

My Conclusion:

Incomplete/incorrect orders: No problem, quick response
Damaged/defencted goods: Good luck

My MP Grimlock parcel has gone missing ordered on 11 Aug 2010

Item Number: CP815628757HK
Posting Date Drop-off Point Origin
12-Aug-2010 Aberdeen Post OfficeAberdeen Post Office

Date Location Delivery Status
12-Aug-2010 Hong Kong Item posted and is being processed.
12-Aug-2010 Hong Kong In transit.
13-Aug-2010 Hong Kong Processed for departure.
13-Aug-2010 Hong Kong The item left Hong Kong for its destination on 13-Aug-2010

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Hi,

I contacted HongKong Post Office.
They suggest for you contact your local post office directly.
Because the parcel is left HongKong, and now it is in Australia.

If we check the parcel via HongKong post office, they will e-mail to Australia Post office and wait for their reply.
It usually takes 1-2 months to search the parcel, always the parcel delivered, but have not get the HongKong Post office reply.

So, if you contact your Austraila Post Office will be faster.

Thanks,
Ray

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Replied them:

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Contacted Australian Post and they said it's not in the Country (Australia) as it's not being scanned. Hence the article/item is not in Australia! Australian Post can't handle this and you need to lodge an investigation with Hong Kong post.
Australian Post do not have any flight numbers coming from Hong Kong and it has not arrived. Someone at the airport must have taken/stolen the parcel and this is just a painful process! Please help...

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Gosh, I feel like playing a pingpong/table tennis game now...stuck right in the middle

^EMS?

Otherwise I think its a little early to panic. I cant remember if the tracking service continues once the item arrives in Australia.

8 days is a bit quick to be getting worried i think! Perhaps it's just a slow airmail shipment? When we ordered 2 lots of Seacons, one package came in a few days but the other not till the week after, suggesting they're not as often upgrading to EMS as they used to.

Hopefully it merely fell off the delivery truck, rather than someone nicked it.

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Originally Posted by kurdt_the_goat

8 days is a bit quick to be getting worried i think! Perhaps it's just a slow airmail shipment? When we ordered 2 lots of Seacons, one package came in a few days but the other not till the week after, suggesting they're not as often upgrading to EMS as they used to.

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thanks kurdt. yeah, i'm waiting till end of month
just weird at how both replies i've gotten from RK via HKpost and Auspost.

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Originally Posted by iceburn

Item Number: CP815628757HK
Posting Date Drop-off Point Origin
12-Aug-2010 Aberdeen Post OfficeAberdeen Post Office

Date Location Delivery Status
12-Aug-2010 Hong Kong Item posted and is being processed.
12-Aug-2010 Hong Kong In transit.
13-Aug-2010 Hong Kong Processed for departure.
13-Aug-2010 Hong Kong The item left Hong Kong for its destination on 13-Aug-2010

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I have a Animated Rodimus and Ironhide coming from them and my tracking has the exact same posting/shipping dates and same status.
Knowing it isn't just mine makes me a little less worried. :)

Yeah, way premature to be worrying I reckon. It's at customs I think. Here was mine:

7-Aug-2010 Hong Kong Item posted.
7-Aug-2010 Hong Kong In transit.
9-Aug-2010 Hong Kong Processed for departure.
9-Aug-2010 Hong Kong The item left Hong Kong for its destination on 9-Aug-2010
11-Aug-2010 Australia Arrived.
11-Aug-2010 Australia Pending customs inspection.
11-Aug-2010 Australia In transit.
16-Aug-2010 Australia Arrived at post office and is pending for collection.
16-Aug-2010 Australia Being processed for delivery.
16-Aug-2010 Australia Being processed for delivery.
18-Aug-2010 Australia Delivered.

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Originally Posted by BigPenney

I have a Animated Rodimus and Ironhide coming from them and my tracking has the exact same posting/shipping dates and same status.
Knowing it isn't just mine makes me a little less worried. :)

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yah i know. thanks for this too.
jay, i understand but it's just crappy and thought i could make some sales at the fair. should have ordered more so that it will be upgraded to EMS anyway

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Originally Posted by jaydisc

Yeah, way premature to be worrying I reckon. It's at customs I think.

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Should i be worrying now then?

Local Time: 23-Aug-2010, 12:00 (Hong Kong)
Status still reflecting departed HK on 13-Aug-2010

http://app3.hongkongpost.com/CGI/mt/...=CP815628757HK

What's the verdict? It's even pass the time that the mailman delivers parcels to me at the office. Looks like countdown for tomorrow then

BigPenny...how's ur postal status doing? Gone into customs and received as yet?

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Originally Posted by iceburn

BigPenny...how's ur postal status doing? Gone into customs and received as yet?

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Nope, my tracking is exactly the same. :(

I'm going to wait until Thursday till I e-mail as that is two weeks from the dispatch and in the order sent email it said to contact them if the items are not received in two weeks.

I have to admit it is a little troubling as it seems that our orders have been misplaced :( but there is still hope, once my sister sent a next day delivery from Canberra to Adelaide and we didn't receive it for three months. :rolleyes:

thanks and glad to know i'm still not alone in this.
i had once ordered a Classics Jetfire from ebay that turned up at my doorstep (though registered but lost) for six months!!

I'm still waiting on my RID Sky-Byte from last year (eBay...)

Hmmm... maybe there is cause for concern, seeing that my replacements just hit Australia:

20-Aug-2010 Hong Kong Item posted and is being processed.
20-Aug-2010 Hong Kong In transit.
21-Aug-2010 Hong Kong Processed for departure.
21-Aug-2010 Hong Kong The item left Hong Kong for its destination on 22-Aug-2010
23-Aug-2010 Australia Arrived and is being processed.
23-Aug-2010 Australia Pending customs inspection.
23-Aug-2010 Australia In transit.

However, as per RK and HK Post's policies, I would still wait until at least 2 weeks have passed, otherwise you're just being a pest (IMHO of course).

How much did you guys order? Did you include a Megatron?

mebbe it being sprayed an anti decontamination thingie :p is there any new virus we should be aware of that can be mailed to you...:p

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Originally Posted by jaydisc

How much did you guys order?

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I ordered and Animated Rodimus and Ironhide.

Not to "black-cat" anyone here, but this is what I got from RK 7 weeks ago:

http://i33.tinypic.com/ifsowy.jpg

After contacting them immediately regarding the missing part, they said they would ship out a replacement part (presumably from another Big Convoy box - so beware if you are considering buying one!).
4 weeks later and still no part, I contacted them again. They had forgotten to mail it out. So now it is in transit.

I am not a satisfied RK customer at all!

I can't believe all these horror stories about RK. I've ordered from them on numerous occasions and have never had any issues *touches wood*

The one thing that I will agree on is that they are very slow to respond to email. Aside from that, anything I order from them usually arrives within a week.

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Originally Posted by 5FDP

anything I order from them usually arrives within a week.

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Ive ordered from them many time and usually this is the case, this is the first time it has happened to me.
That is why I think that the problem is most likely with postal service. :(

I'm sorry to hear that you guys have had such bad luck with your orders, considering my MP Grimmy arrived in less than a week from purchase.

I reckon they're probably stuck at a customs back-log as obviously they'd have to be checked first before they get marked as "In Customs", it seems to be a common weak point in a lot of International postage transactions

I hope you guys hear something very soon with your orders, maybe give customs a call?

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Originally Posted by 5FDP

I can't believe all these horror stories about RK. I've ordered from them on numerous occasions and have never had any issues *touches wood*

The one thing that I will agree on is that they are very slow to respond to email. Aside from that, anything I order from them usually arrives within a week.

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that's the point, they usually arrive within the week of order made...
when i noticed the status didn't change.. i knew it's gonna be a problem and waiting 2 weeks for an answer is ridiculous knowing it'll never come and some may still reckon it's premature till it really happen to you then you'll feel the pinch

I've never ordered from RK...

but just a thought Ice, try forgetting about it (I know it's a hard task) and it will arrive (when you less worry). No need to push your anxiety through the roof.

I ordered from RK and had no issues.

I used the EMS Express and it was very quick.

Good luck.

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Originally Posted by iceburn

that's the point, they usually arrive within the week of order made...
when i noticed the status didn't change.. i knew it's gonna be a problem and waiting 2 weeks for an answer is ridiculous knowing it'll never come and some may still reckon it's premature till it really happen to you then you'll feel the pinch

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If it makes you feel any better I have NEVER recieved anything from RK within a week but always within 14 working days.

Also i've waited 21 working days for stuff from other sellers from HK. The postal system really doesn't treat me as well as it does most of you guys it seems. :rolleyes:

I made 3 previously received orders from them (all pre-orders) but the moment the items became available there were sent off with no issues. I am also surprised at all these stories as my experience has been the opposite.

I hope that the two pre-orders that I have with them ATM don't get any problems.

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Originally Posted by kup

I made 3 previously received orders from them (all pre-orders) but the moment the items became available there were sent off with no issues. I am also surprised at all these stories as my experience has been the opposite.

I hope that the two pre-orders that I have with them ATM don't get any problems.

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haha, i still have another outstanding order (awaiting the Crossfire kit too) and it's more than a month..so dont worry too. hope that arrives to them fast and ship them out EMS which i reckon is safer.

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Originally Posted by iceburn

haha, i still have another outstanding order (awaiting the Crossfire kit too) and it's more than a month..so dont worry too. hope that arrives to them fast and ship them out EMS which i reckon is safer.

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Isn't the Crossfires being released this week?

kup, yeah...but hope they get mailed out via EMS this time round.
surprise surprise...my MPs rocked up today. hooray for RK

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Originally Posted by iceburn

kup, yeah...but hope they get mailed out via EMS this time round.
surprise surprise...my MPs rocked up today. hooray for RK

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Excellent news Icey, glad to hear mate as that is no doubt a lot off your mind. :D

thanks hurst..it's really a relieve. been all messed up with that order