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-   -   Robot Kingdom (RK) (Hong Kong) feedback (http://www.otca.com.au/boards/showthread.php?t=1567)

jaydisc 19th August 2010 08:51 AM

I had a Robot Kingdom error. Quite coincidentally, this was 2 days after talking with Griffin about his current error and we were twining about how poor their post-sales support was for anything ambiguous. Luckily, in the case of my error, there was no ambiguity.

I ordered 2ea. of Animated Rodimus & Ironhide. I only received one of each.

So, I replied to the original email receipt for the order attached with pics of the opened box (so they could clearly see only 2 deluxes could fit in it) as well as a pic of the packing slip, which incorrectly said 1 of each.

I got a reply in 12 hours saying they'd ship out the rest of the order today.

My Conclusion:

Incomplete/incorrect orders: No problem, quick response
Damaged/defencted goods: Good luck

iceburn 19th August 2010 03:21 PM

My MP Grimlock parcel has gone missing ordered on 11 Aug 2010

Item Number: CP815628757HK
Posting Date Drop-off Point Origin
12-Aug-2010 Aberdeen Post OfficeAberdeen Post Office

Date Location Delivery Status
12-Aug-2010 Hong Kong Item posted and is being processed.
12-Aug-2010 Hong Kong In transit.
13-Aug-2010 Hong Kong Processed for departure.
13-Aug-2010 Hong Kong The item left Hong Kong for its destination on 13-Aug-2010

Quote:

Hi,

I contacted HongKong Post Office.
They suggest for you contact your local post office directly.
Because the parcel is left HongKong, and now it is in Australia.

If we check the parcel via HongKong post office, they will e-mail to Australia Post office and wait for their reply.
It usually takes 1-2 months to search the parcel, always the parcel delivered, but have not get the HongKong Post office reply.

So, if you contact your Austraila Post Office will be faster.

Thanks,
Ray
Replied them:
Quote:

Contacted Australian Post and they said it's not in the Country (Australia) as it's not being scanned. Hence the article/item is not in Australia! Australian Post can't handle this and you need to lodge an investigation with Hong Kong post.
Australian Post do not have any flight numbers coming from Hong Kong and it has not arrived. Someone at the airport must have taken/stolen the parcel and this is just a painful process! Please help...
Gosh, I feel like playing a pingpong/table tennis game now...stuck right in the middle

Lint 19th August 2010 03:50 PM

^EMS?

Otherwise I think its a little early to panic. I cant remember if the tracking service continues once the item arrives in Australia.

kurdt_the_goat 19th August 2010 03:51 PM

8 days is a bit quick to be getting worried i think! Perhaps it's just a slow airmail shipment? When we ordered 2 lots of Seacons, one package came in a few days but the other not till the week after, suggesting they're not as often upgrading to EMS as they used to.

Tallestblue 19th August 2010 03:52 PM

Hopefully it merely fell off the delivery truck, rather than someone nicked it.

iceburn 19th August 2010 04:13 PM

Quote:

Originally Posted by kurdt_the_goat (Post 187445)
8 days is a bit quick to be getting worried i think! Perhaps it's just a slow airmail shipment? When we ordered 2 lots of Seacons, one package came in a few days but the other not till the week after, suggesting they're not as often upgrading to EMS as they used to.

thanks kurdt. yeah, i'm waiting till end of month
just weird at how both replies i've gotten from RK via HKpost and Auspost.

BigPenney 19th August 2010 04:25 PM

Quote:

Originally Posted by iceburn (Post 187442)

Item Number: CP815628757HK
Posting Date Drop-off Point Origin
12-Aug-2010 Aberdeen Post OfficeAberdeen Post Office

Date Location Delivery Status
12-Aug-2010 Hong Kong Item posted and is being processed.
12-Aug-2010 Hong Kong In transit.
13-Aug-2010 Hong Kong Processed for departure.
13-Aug-2010 Hong Kong The item left Hong Kong for its destination on 13-Aug-2010

I have a Animated Rodimus and Ironhide coming from them and my tracking has the exact same posting/shipping dates and same status.
Knowing it isn't just mine makes me a little less worried. :)

jaydisc 19th August 2010 04:48 PM

Yeah, way premature to be worrying I reckon. It's at customs I think. Here was mine:

7-Aug-2010 Hong Kong Item posted.
7-Aug-2010 Hong Kong In transit.
9-Aug-2010 Hong Kong Processed for departure.
9-Aug-2010 Hong Kong The item left Hong Kong for its destination on 9-Aug-2010
11-Aug-2010 Australia Arrived.
11-Aug-2010 Australia Pending customs inspection.
11-Aug-2010 Australia In transit.
16-Aug-2010 Australia Arrived at post office and is pending for collection.
16-Aug-2010 Australia Being processed for delivery.
16-Aug-2010 Australia Being processed for delivery.
18-Aug-2010 Australia Delivered.

iceburn 19th August 2010 05:14 PM

Quote:

Originally Posted by BigPenney (Post 187456)
I have a Animated Rodimus and Ironhide coming from them and my tracking has the exact same posting/shipping dates and same status.
Knowing it isn't just mine makes me a little less worried. :)

yah i know. thanks for this too.
jay, i understand but it's just crappy and thought i could make some sales at the fair. should have ordered more so that it will be upgraded to EMS anyway

iceburn 23rd August 2010 02:02 PM

Quote:

Originally Posted by jaydisc (Post 187465)
Yeah, way premature to be worrying I reckon. It's at customs I think.

Should i be worrying now then?

Local Time: 23-Aug-2010, 12:00 (Hong Kong)
Status still reflecting departed HK on 13-Aug-2010

http://app3.hongkongpost.com/CGI/mt/...=CP815628757HK

What's the verdict? It's even pass the time that the mailman delivers parcels to me at the office. Looks like countdown for tomorrow then

BigPenny...how's ur postal status doing? Gone into customs and received as yet?


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