Hehe your Star Wars quote made me giggle lol.
If you don't receive an email in a week, I'd say jsut send them an email to see how your order is going. I'll be doing the same by the end of the week if I don't get an email.
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OK, so an update about my previous order:
A few emails back and forth and they arranged to send me Disney Label Donald Duck as long as I pay (a discounted) price for WfC Soundwave. I didn't mind as I wanted Soundwave. I assume its sent via snail mail as its been over 2 weeks now and still waiting.
Fast forward to now and I did an order last week for 5 items. First, they sent it to my home address when I stated for it to be delivered to my work like I always do. Anyway... Opened my parcel today and there was only 4 items instead of 5.
Two simple orders bummed in a row? I think I'll give them one last chance before I completely ditch them as a place to order my beloved robots. I'm not sure what has happened. Have they gotten new management?
Ehhh I think it's a bit of a chance and luck? I ordered last week and got my order in 4 business days. There was no mistake in the items I ordered but they did send me an extra item (which I'm keeping quiet about. sshhh)
I pay via Paypal all the time and just ask them to use that address. Rocke, maybe if you're using PayPal, set the work addy as your primary shipping address and maybe that won't confuse them?
I agree with Jay, I just think they are getting too overwhelmed with orders now and they do try and resolve the orders
Just got an email with the tracking number for my order, Unicron is on his way :)
I have ordered several times from RK now with the latest order arriving today. I have never encountered any issues with them.
BANG! Three in a row!
Had an order arrive yesterday which was to contain Unicron and the clear Animated 2-pack. Instead of the Animated 2-pack, they sent me the Henkeish Sons of Cybertron 2-pack. I've written them and am awaiting reply.
Three in a row.... that's a bit much. Although, this is the first WRONG ITEM situation. My previous 2 were just MISSING ITEMS. We'll see how they handle this.
wow...who's doing all the packing.
If a online toy company can't get online order right they have no hope. I ordered 2 items so we'll see what happens.
Just received my order so thumbs up from me. :)
I just made an order with RK the last week, got it the other day packed safely but missing one small legends class figure I ordered.
Shot them off an email today so just waiting to hear back.
In this case though I think they had limited stocks maybe as I checked and today the same legends figure is out of stock.
A nice story courtesy of Robot Kingdom:
About a week and a half ago I received an order from RK for two sets of the PE-01F & PE-01R Shadow Warriors (Not-Frenzy & Not-Rumble)
The thing is that upon opening one of the PE-01F (Blue), I noticed that he had two left arms! Naturally this was a mistake from the manufacturer as the inner bubble plastic was sealed but I decided to contact Robot Kingdom to report what's happened. They requested a photo of the defect which I provided and after a couple of days they replied back saying that they will send me a replacement part.
That part arrived today and it wasn't just a right arm as I had expected but a complete PE-01F minus accessories!
After such great customer service which they were under no obligation to provide since the fault was with the manufacturer, I have nothing but praise for them.
Hi, just wondering. Is shipping reasonable for RobotKingdom? I have wanting to get some stuff from them but not sure. Any help would be appreciated. :)
Robot Kingdom is indeed pretty darn good for postage Gekisou. :D
I bought 2 Device Label Blasters and the combined postage was only $25, I also bought MP Grimlock from them and postage was only $25 and both were sent registered with a tracking number too so yeah, I'd definitely give them a go dude. ;):)
^What Hursty said :) They are my preferred online store for all things Transformers. They are cheaper than most when it comes to shipping and I give them extra points for the way they pack everything.
Ive ordered 3 or four items from Robot Kingdom and am hoping to get them today. After all this discussion it will be interesting to see if its all there.
Just wanted to note the only issue ive ever had was that my encore Omega's box had a ding in one corner (more padding may have been in order). The toy itself was fine.
My package arrived today and everything was there. No damage either.
Im a happy customer.
Hurrah for RobotKingdom and Hurrah for the $AU
I can't friggin' believe it. Another RK order received, another RK order mispacked. That's 4 in a row. How is that even possible?!?!
My last order was was for Unicron and the Animated Clear 2-pack. They screwed up by sending me the Henkei Clear 2-pack instead. I ended up paying a discounted amount for it and keeping it, and told them that because I had another order in the system awaiting stock, it was totally cool if they just waited for that and included the Animated 2-pack with it.
After making payment, I wrote Ray:
And whaddya know, they did. While they did include the replacement clear Animated 2-pack, they left out the Takara Animated Voyager Prime & Rodimus 2-pack which was part of the original order. All of these Prime & Rodimus 2-packs must be driving them nuts. They really need some better order checking over there.Quote:
Hi Ray,
I just made this payment. Thank you.
Please don't make any mistakes on order 29XXX :-)
Cheers,
Jay
Well, not only did they mess up my order, they then completely forgot about rectifying it after acknowledging their mistake. I couldn't believe it had taken three weeks to arrive after they said they would send it, so I sent another (very polite) email. Only THEN did they finally post the thing. Pathetic.
Well, the explanation for me not receiving the TT Ani Voyager Prime/Deluxe Rodi two pack is that Takara cancelled it, which sort of makes sense because I haven't seen it anywhere else. So, he offered to refund me + shipping. Since I ordered that stuff months ago, a USD refund would have resulted in a fair loss, so I asked for a credit and picked out some other stuff and paid the difference, but he asked if I had any other orders to send it with. I was sort of annoyed, but pointed out he could merge it with Shadow Scyther in December, so again, resolved. But man, four in a row. Gonna really try to focus on alternatives where possible now.
Another stuff up for me, has anyone used tfsource or Big Bad toys? Keen to place a few orders and was wondering which would be better no matter the cost.
Tfsource is great if you want perfect packaging. With the USD where it is now it's a good option. Never used BBTS so no idea about them.
Both TFSource and BBTS have given me good service, although I haven't shopped there anywhere near the degree I have at RK. They're just more expensive, BBTS the most.
Used BBTS a number of times. My missus buys Living Dead Dolls with from them, has done so a few times, and they always turn up in about a week or 2. Can't say anything bad about them, shipping is a tad more than most places, but they have turned up really quick.
Hursticon used TfSource to get a few things for me and himself, and as far as I know haven't had problems.
RK I didn't have a problem with before when I ordeded Unicron, but that's the only thing I have ordered from them so can't give too much of a report on them.
RK recently stuffed up a couple of group buys I did for a few Alternity TFs.
Although they were all pre-ordered ages ago, they somehow managed to wrongly address my order for 6xAlternity UMs.
The shipment ended up being returned to them and they then wanted to re-charge me shipping - I kicked up a stink and threatened to cancel my other two pending pre-order lots so they agreed to re-send the order at their expense to the correct address.
I also had an outstanding order for 4xAlternity TCs and 4xAlternity Red Convoys (on separate orders) and they managed to stuff that up monumentally too (albeit in my favour). :D
4 Red Convoys turned up a week ago and then two days later, another shipment arrived, comprising of the 4 TCs and an additional 4 Red Convoys! :eek:
Are you giving some of those extras away or selling? :)
Just a quick query again (sorry), how long does it normally take for RK to send the stuff to the customers?
Depends, but I got my Unicron from them within about 2 weeks I think.
Lately they've been a bit slow with their shipping of stuff. I used to get email notification of the items shipping, within a day, but now it usually takes between 5-9 days before they ship something I have paid for.
THEN, it will take about 4-10 working days to get here.
Well, I made 2 large orders from RobotKingdom last Tuesday and received 1 of them today.
I received emails with tracking numbers and order notifications late that Tuesday night, ordered around midday, and they were posted that night also.
So far, knocks on wood ;), I've not had any issues with RobotKindom and they've been nothing but consistent, swift and damn competitive with prices.
I feel sorry for those who've experienced a few problems as of late but I think they're starting to get a hold of the mass influx of business they're getting - especially considering the High Aussie Dollar that has no doubt driven up business, especially from me. :D
I hope that helps Gekisou and anybody else who is considering purchasing from RobotKingdom. ;)
for me - 1 weekish, registered mail?
Thanx guys. Very useful information. Everything I need to know. :)
I ordered primus and some other in stock items and after 9 days sent a email to say wats up, received a email back saying both items where out of stock now and would give me a refund. Then another 5 days past and another email back and then they refunded my order. eBay here I come.