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Old 30th May 2018, 11:18 AM
millhouse millhouse is online now
Rank 6 - Deluxe Member
 
Join Date: 10th May 2013
Location: Perth
Posts: 1,480
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I received the following email this morning.

We regret to inform you that unfortunately we are not able to fulfil your Toys R Us Online Order for the following product, due to insufficient stock levels.
- Transformers Takara Tomy MP-34S Shadow Panther

Toys R Us Australia have recently entered voluntary administration; therefore, a refund cannot be processed.

Please go to this link to read our full administration information https://www.toysrus.com.au/administr...ormation-2018/

We can however, offer for you to choose other items to the same value, on our website www.toysrus.com.au and we will process this at no further charge to you.

We can also provide your details to our creditors, who will contact you with a proof of debt form request.

The other alternative is to lodge a dispute with your bank for the amount charged on your credit card for this transaction.
You will more than likely get your money back for the order we are unable to fulfil.

We understand your frustrations with this matter and sincerely do apologise for any inconvenience caused.

Should you have any concerns regarding this matter, please do not hesitate to contact us on 1300 8697 787.


Last Friday, 25/05, I raised a dispute with my bank. I've forwarded this email to my bank just now.
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