Rank 8 - Deluxe Member
I had an item that was somewhat overdue, and took the advice here to contact them on Messenger. They dispatched my order the very next day, and got back to me shortly after about it. So I'm quite reassured, and will continue to be ordering from them.
On the lookout for MISB Headmaster Highbrow, Takara or Hasbro. I'm sure I could make you a sweet deal!
Rank 6 - Dedicated Member
I stopped buying from TBI about 6 months ago because it took them over a month to send items that were supposedly in stock and ready to ship when I purchased them.
I waited a month before contacting them because I am patient, but they never responded to my messages.
Fortunately a week after that I got a shipping notification and received my items thus didn't need to take further action, but they didnt apologize or reply to my query about where my items were for all that time.
Maybe there's more to the story on their end, but after Voldemort I'm not putting up with stores that wont communicate delays, wont reply to messages, and only send items when the customer asks for what they paid for.
That's exactly how the troubles started with "him" and look how well that turned out, so just be wary of stores that dont treat all their customers equally and with respect.
Rank 3 - Basic Member
The annoying thing is I got a response within minutes of mentioning Fair Trading, so I'm not quite sure how some emails go without a reply and some get a response straight away.
Rank 8 - Deluxe Member
Squeaky wheel gets the grease. Sad but true.Originally Posted by The Letter M
Rank 3 - Basic Member
Not even sure I got the grease.
Rank 8 - Deluxe Member
Last week I received an email from them:
I haven't even bothered browsing their site. I don't want bonus points, I want DEPENDABILITY! I've been shopping with HLJ since 2003 and I'll happily shop with them anytime. They've never given me bonus/loyalty points, but they've never let me down. This is all I want - dependable service. Keep your discounts and bonus points - just deliver!
LOL
Rank 6 - Dedicated Member
Got my fairly large order delivered today. Took 10 minutes to unwrap as usual.
Rank 8 - Deluxe Member
Trust me, if you didn't use lubricant, you'd KNOW it ;p
On the lookout for MISB Headmaster Highbrow, Takara or Hasbro. I'm sure I could make you a sweet deal!
Rank 3 - Basic Member
Yup. That's pretty much all I'm after.
Rank 3 - Basic Member
Yeah I got shipping notifications for 3 orders today which totalled 5 figures. Mainly Storm Collectibles stuff and one XTB figure but none of the FT pre-orders I have unfortunately. Hopefully this means they are back on track and whatever their customs dramas were are sorted. That being said I think I will be looking elsewhere to get my 3rd party figures from as there delays in that area with them do seem to be a bit lengthy for my liking.Got my fairly large order delivered today. Took 10 minutes to unwrap as usual.
Posting Permissions
Reply With Quote