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Thread: Missing Piece

  1. #1
    Join Date
    2nd Jun 2010
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    Question Missing Piece

    i purchased one of the new kingdoms kits yesterday (Outpost Attack #7948) and during assembly i discovered there was a piece missing,

    is there a way to get the missing piece sent out or should i just stick it back in the box and return it to the store
    UP UP CRONULLA

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  2. #2
    Join Date
    16th Jul 2008
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    Melb
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    Default

    http://us.service.lego.com/en-US/rep...s/default.aspx

    I've used this before and got the almost insignificant part mailed direct to me.

  3. #3
    Join Date
    28th Dec 2007
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    Sunshine Coast
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    Default

    That link is a testimony to the wondrous quality and customer service that is Lego. Hasbro could learn a lot.

  4. #4
    Join Date
    5th May 2008
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    Clifton Hill, Melbourne
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    Default

    Quote Originally Posted by jaydisc View Post
    That link is a testimony to the wondrous quality and customer service that is Lego. Hasbro could learn a lot.
    It is no wonder why they are one of the most trusted companies in the world
    |Buy ALL my things!|Collection Thread|Current Collection Count: ~661|
    |Wants|Galaxy Force Blue Rumble|

  5. #5
    Join Date
    2nd Jun 2010
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    Default

    Thats Awesome, thanks for that.

    that really is a good service,
    UP UP CRONULLA

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  6. #6
    Join Date
    6th Apr 2009
    Location
    Melbourne
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    95

    Default

    you can actually call Lego Australia (sydney based)
    1800 683 100.

    qoute the set number, piece number (in the back of the instruction booklet)
    and where you bought it from and they'll have it sent out.

  7. #7
    Join Date
    2nd Jan 2008
    Location
    Melbourne
    Posts
    2,138

    Default

    I was actually missing a piece from one of my castle sets as well and I contacted Lego US direct they promptly send my replacement part. And if you're lucky like me the last time - they threw in a free Lego key chain.

    And yeah Lego customer services beats Hasbro's to a pulp!
    ~ JuzMel ~
    My son is taking over all my TFs!

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