Shockwave & Skyhammer on fishpond.com.au

[Shirokaze]

So I've managed to get my order of 1x Skyhammer. I paid $1 for the fast shipping and I ordered at 8:37am yesterday.

Anyway, Sutton, you are spot on! Last time I was oversold on a $3 shirt online, they apologised, refunded my money immediately AND sent me a voucher for $10 to use in their bricks and mortar stores. That is how you do business.

[theheretic]

Here's the email I received in response to my request for more information as to why my order was confirmed and then later cancelled when others who ordered later than I are going to receive their full orders...

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Thank you for your enquiry and order at Fishpond.com.au

We do apologise for the inconvenience caused.

Fishpond is an on-line retailer and we do not carry stock of all the items advertised on the Fishpond site. We work through a network of suppliers, both locally and overseas, and order on demand.

We are not on real-time with our suppliers and from time to time there can be unexpected delays. The suppliers do not supply to us exclusively and it can happen that when an order gets processed the available stock has been already allocated to a different supplier. We will then re-order it from a different supplier.

Kind Regards
Juanita

Customer Services Team Leader


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Needless to say I have sent another "harsher" response and request for adequate handling of my order. LOL. See how I go...

[Seraphim Prime]

Here's the email I received in response to my request for more information as to why my order was confirmed and then later cancelled when others who ordered later than I are going to receive their full orders...

-------------

Thank you for your enquiry and order at Fishpond.com.au

We do apologise for the inconvenience caused.

Fishpond is an on-line retailer and we do not carry stock of all the items advertised on the Fishpond site. We work through a network of suppliers, both locally and overseas, and order on demand.

We are not on real-time with our suppliers and from time to time there can be unexpected delays. The suppliers do not supply to us exclusively and it can happen that when an order gets processed the available stock has been already allocated to a different supplier. We will then re-order it from a different supplier.

Kind Regards
Juanita

Customer Services Team Leader


----------

Needless to say I have sent another "harsher" response and request for adequate handling of my order. LOL. See how I go...

Wow.

From their point of view I can understand how the system they have in place is good for them - they sell items, but don't have to worry about being left with lots of stock that doesn't move.

From a customer point of view, it is one of the worst models I have ever seen. I had stronger words, but we'll leave it at that.

[kaiden]

Wow.

From their point of view I can understand how the system they have in place is good for them - they sell items, but don't have to worry about being left with lots of stock that doesn't move.

From a customer point of view, it is one of the worst models I have ever seen. I had stronger words, but we'll leave it at that.

They should have a disclaimer - "We cannot guarantee we can sell what you purchase."

[jazzcomp]

They should have a disclaimer - "We cannot guarantee we can sell what you purchase."

just like "Conditions Apply"

[klystron]

Nope. Not good enough. If, as a business, you make an error, the worst mistake you can make is lying about it. Be honest. Tell me that an error was made and it's not possible to offer the item at the advertised price, and apologise. Don't make up some shit about it not being in stock if your work-experience kid accidentally lists it at the wrong price. Or on the flip side, if it really is out of stock, then the businesses' stock control program is a piece of shit. Either way, it's unprofessional.

"Thank you for your order of Transformers Dark of the Moon Voyager Shockwave with Fishpond.com.au

This title is currently out of stock and we are unable to provide a confirmed delivery date.

For this reason this title has been cancelled from your order and your account page has also been updated. For full details, please visit the link below.

The product may become available at a future date so we encourage you to visit the product page detail page at the link below and click the blue 'email me' button to sign up for an email alert if it does become available again."[/I]

If the item were to come available at a future date, surely I should be able to use the pre-order function on the site to secure one at the advertised price, rather than having to re-order...? Oh that's right, they were lying.



Whenever I order something from BBTS, I never have an issue. Hell, I've never had an issue buying stuff off Ebay. Shouldn't be too hard to pick these guys up for similar prices from the US in a month or two anyway.

It's a terrible shame that Casefresh stopped being a viable option for local online TF shopping. I owe most of my Alternator collection to those guys!

I got the same bloody email this morning. Not very happy at all. In fact I'm more than not happy. I will be contacting them expressing my dissent.

[kurdt_the_goat]

Hadn't received a shipping notice so i contacted them, only to get the "skyhammer's out of stock!" message. A nice reply was just sent to them then.

I'm sure they're flooded with abuse messages daily if this is how they do business, but i can't say i feel sorry for the idiots who work there!

I'd like to suggest no one purchase from them again, but it'd probably be better to continue to abuse future pricing mistakes, and generally make their lives misery with constant abuse messages

This kind of shit always makes me wish i could hackzors their system, dammit!

[kaiden]

This kind of shit always makes me wish i could hackzors their system, dammit!

like Sony?

[kurdt_the_goat]

lol, i had nothing to do with that

[klystron]

holy crap, I should have posted a copy of the email I just sent them!
one of my more impressive "jilted, dissatisfied consumer" complaints.
Dept of Fair Trading website is one of my favorites!

Still, all the complaints in the world won't get me a Skyhammer for $20.