Shockwave & Skyhammer on fishpond.com.au

[jazzcomp]

My skyhammer disappeared from my order list

[theheretic]

According to my order status skyhammer is in the warehouse and will be shipped out within 48 hours. Which is contradictory to them telling me their suppliers ran out of shockwave. So to me that says they stock skyhammer at their warehouse but get shockwave elsewhere. LOL. Damn jerks. I'm gonna find The Daniel Robertson who registered fishpond.com.au and make him give me a shockie for under $20. LOL. Oh and I had a laugh at the mission statement in the "about us" section of their site.

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Our Mission

Fishpond is an Australian and New Zealand online store selling books, music, and movies. Our mission is:

To build the people of Australasia a local online store of a world-class standard. A place where they are proud to shop online.

We will do this by building a high quality store that is convenient, easy-to-use, has a huge selection and excellent service.

Australians and New Zealanders are missing out on the convenience, selection and prices of online shops found overseas. The big international players have ignored this part of the world because the market is too small. Local traditional retailers don't want to risk a large investment online. We have taken up the challenge and will work hard to bring the people of Australasia a quality and convenient online shopping experience down under.

[klystron]

glad I didn't read that "mission statement" before I wrote my email...

[Sky Shadow]

I ordered a Skyhammer and Shockwave at 7:21 on the 31st of May (i.e. I suspect before everyone else in this thread except heretic and KillinSpoon. Order Number 70931410) and I have now received emails stating that they are out of stock of both Shockwave and now Skyhammer, thus they have been cancelled from my order. So it will be intriguing if other people here actually receive their toys, since it implies completely random order fulfilment. Unlike lots of other people in this thread, I'm not livid, since I know Fishpond does this sort of stuff all the time and expected as much from the beginning.

[KillinSpoon]

I ordered a Skyhammer and Shockwave at 7:21 on the 31st of May (i.e. I suspect before everyone else in this thread except heretic and KillinSpoon. Order Number 70931410) and I have now received emails stating that they are out of stock of both Shockwave and now Skyhammer, thus they have been cancelled from my order. So it will be intriguing if other people here actually receive their toys, since it implies completely random order fulfilment. Unlike lots of other people in this thread, I'm not livid, since I know Fishpond does this sort of stuff all the time and expected as much from the beginning.

I got the same :/
Ah well, means I get my money back. Plus! I can give them a bad rep! Idiots...

[Tropisetron]

Ordered mine midnight of 1st june and paid for the 'express processing' for aud2.50 and i've got an email that they toys was sent off from their warehouse the very day i put in my order..

[kaiden]

I ordered a Skyhammer and Shockwave at 7:21 on the 31st of May (i.e. I suspect before everyone else in this thread except heretic and KillinSpoon. Order Number 70931410) and I have now received emails stating that they are out of stock of both Shockwave and now Skyhammer, thus they have been cancelled from my order. So it will be intriguing if other people here actually receive their toys, since it implies completely random order fulfilment. Unlike lots of other people in this thread, I'm not livid, since I know Fishpond does this sort of stuff all the time and expected as much from the beginning.

my order confirmation was 31/05/11 7:12PM

current status is now

Transformers DotM Voyager Skyhammer - In transit to our local distribution center
Transformers DotM Voyager Shockwave - Resending

Our Mission

Fishpond is an Australian and New Zealand online store selling books, music, and movies. Our mission is:

To build the people of Australasia a local online store of a world-class standard. A place where they are proud to shop online.

We will do this by building a high quality store that is convenient, easy-to-use, has a huge selection and excellent service.

Australians and New Zealanders are missing out on the convenience, selection and prices of online shops found overseas. The big international players have ignored this part of the world because the market is too small. Local traditional retailers don't want to risk a large investment online. We have taken up the challenge and will work hard to bring the people of Australasia a quality and convenient online shopping experience down under.

That mission statement is so full of $#!7 and so is the pre-order price guarantee and fast shipping.

Ordered mine midnight of 1st june and paid for the 'express processing' for aud2.50 and i've got an email that they toys was sent off from their warehouse the very day i put in my order..

did you order both?

[jazzcomp]

did you order both?

i think so, since it's $2.50 express. I believe others only paid $1 for 1 figure.

[KaRNiV8L PRiME]

I also got the same bulls&*!

31/05/2011 10:38:50 PM Payment received via PayPal, Thank you.
31/05/2011 11:36:20 PM We estimate this order for Mortal Kombat 9 will arrive at the Fishpond.com.au warehouse between 09/06/11 and 25/06/11

Any changes to these dates will be posted here.
01/06/2011 9:45:08 AM Hi Graeme,

Thank you for your order of Transformers Dark of the Moon Voyager Shockwave with Fishpond.com.au

This title is currently out of stock and we are unable to provide a confirmed delivery date.

For this reason this title has been cancelled from your order and your account page has also been updated. For full details, please visit the link below.

https://www.fishpond.com.au/account_...er_id=71034364

The product may become available at a future date so we encourage you to visit the product page detail page at the link below and click the blue 'email me' button to sign up for an email alert if it does become available again.

Alternatively you could try searching on Fishpond for the title to see if there are any other editions that are still available and place a new order. A link to the search results to try is:

http://www.fishpond.com.au/advanced_...ager+Shockwave

If a refund is required it will be automatically processed within the next 2-3 working days. If you have paid by bank transfer or cheque, please submit your bank account details at the link below.

https://www.fishpond.com.au/bank_accounts.php

We apologise for any inconvenience caused. We will continue to improve our stock systems to avoid this situation in future.

Regards,

The Fishpond Team
02/06/2011 12:02:00 PM Hi Graeme,

Thank you for your order of Transformers Dark of the Moon Voyager Skyhammer with Fishpond.com.au

This title is currently out of stock and we are unable to provide a confirmed delivery date.

For this reason this title has been cancelled from your order and your account page has also been updated. For full details, please visit the link below.

https://www.fishpond.com.au/account_...er_id=71034364

The product may become available at a future date so we encourage you to visit the product page detail page at the link below and click the blue 'email me' button to sign up for an email alert if it does become available again.

Alternatively you could try searching on Fishpond for the title to see if there are any other editions that are still available and place a new order. A link to the search results to try is:

http://www.fishpond.com.au/advanced_...ager+Skyhammer

If a refund is required it will be automatically processed within the next 2-3 working days. If you have paid by bank transfer or cheque, please submit your bank account details at the link below.

https://www.fishpond.com.au/bank_accounts.php

We apologise for any inconvenience caused. We will continue to improve our stock systems to avoid this situation in future.

Regards,

The Fishpond Team

[Sutton]

Ordered mine midnight of 1st june and paid for the 'express processing' for aud2.50 and i've got an email that they toys was sent off from their warehouse the very day i put in my order..

See, that's the part that's pissing me off. Surely the orders should have been filled on a first come / first served basis.