BigBadToyStore (BBTS) (America) feedback

[M-bot]

I'm pretty sure they use the dates given to them by the suppliers. So if it gets pushed back it is due to the suppliers being late delivering the product.

If anything it shows they are a little optimustic with these things and that they may be at the bottom of the priority list with many suppliers.

I can accept that, to a degree, but in Trev's case, something pushed back every single month for over a year, when I suspect one could reasonably assume it wasn't ever going to happen, is a bit too much. Why not just say "we don't know when it's coming, or even IF it's coming"? People are more likely to be forgiving for things when they feel informed. As it stands, I have a tough time believing *any* claim of timeliness from BBTS on any product, after being jacked around a few times myself.

Perhaps they are misinformed by suppliers, or get product later than anticipated in some cases. No one is forcing them to pass on that information to their customers, or in fact give some information that is wrong and not doing much to correct it when it becomes apparent it is wrong.

Overall, I should say that BBTS still remains my preferred supplier for Hasbro products, their POL is fantastic, shipping is pretty good, and despite my (and Trev's) grievances, the customer care after purchase is pretty good.

I'm curious as to whether you'll continue to use them after this Trev?

[BigTransformerTrev]

I'm curious as to whether you'll continue to use them after this Trev?

I live in the bush where the nearest town only has a 'grade c ' Target (meaning they are small and don't get a lot in that other Targets do) and the Toyworld restocks about every 2 years. This means I do the vast majority of my TF shopping online and the POL provided by BBTS means I can't really afford to see the back of them.

I will however be emailing them about a Power Girl mag with figure that I've had in order for just as long, it's getting a bit ridiculous