BigBadToyStore (BBTS) (America) feedback

[Bidoofdude]

I just ordered a toy from them -- although it's a double purchase because I previously ordered the same toy from TBI but I'm rapidly losing faith in them so I've ordered the same thing from BBTS as backup.

If you’re going for on time preorders, BBTS is the worst place to go. I’m still waiting on my Sludge and Snarl to ship my POL, and they were supposed to come in August/September.

[Sinnertwin]

If you’re going for on time preorders, BBTS is the worst place to go. I’m still waiting on my Sludge and Snarl to ship my POL, and they were supposed to come in August/September.

Oh, there's far worse out there...

But... I've been waiting 2.5 years for an order to be filled.
HLJ were at least kind enough to inform me that the item in question had been discontinued by the manufacturer. BBTS on the other hand keep pushing the date out month after month...

[BigTransformerTrev]

Back when I used BBTS their CS was top notch and they shipped orders within a day. How things have gone downhill for them.

It's getting to the point where there are very few TF retailers I will use anymore.

My POL I've said to be shipped has been 'processing' for 5 days now

Oh, there's far worse out there...

But... I've been waiting 2.5 years for an order to be filled.
HLJ were at least kind enough to inform me that the item in question had been discontinued by the manufacturer. BBTS on the other hand keep pushing the date out month after month...

They did that to me with a The Tick statuette. Had it on order for 2 years before they said they wouldn't get it in.

Honestly, between the GST, the low Aussie dollar and their often crap service I'd stop using them. But it often seems that out where I am it's the only way I'm going to get some figures. And at least they have never actually ripped me off or charged me for an item I've never received.

[Sinnertwin]

Lol I just realized it'll be 3 years in May.
Something tells me I ain't getting it.

[DELTAprime]

Lol I just realized it'll be 3 years in May.
Something tells me I ain't getting it.

Well, at least it's BBTS you're dealing with not PC.