BigBadToyStore (BBTS) (America) feedback

[Doubledealer]

Yeap, BBTS is the shiznit when it comes to customer service. When I ordered my first Generations Scourge it had two left fists. I immediately sent them a pic of this and the next day I received an email apologising and explaining that a replacement figure (sans weapons) was on its way.

Their exclusive prices are pretty horrendous I agree, but sometimes if the items stagnate for too long they go on clearance and can be had at a more palatable price. Overall a good store but I generally go with RK or Ebay to save a few clams.

[jazzcomp]

Is there a pic in griffin's post that i can't see?

[canofwhoopass_87]

Agree /w most of the comments so far (bar the pile of loot...sorry liege )

Prices - 3/5 Fairly high, but then again they're U.S based and have to import a lot of their stock

Shipping - 3.5/5 Again, I find their shipping prices to be on the high side, even with their "pile of loot" system. They make up for it with expertly packed parcels and prompt shipping though

Communication/Customer Service - 5/5 Perfect in all aspects. Had a couple of minor issue with them (item was described as being MIB but arrived loose complete) but they were quick to rectify and issued store credit

In summary - You get what you paid for. Prices/shipping costs may be higher than other online stores, but the service is outstanding

[Prowl]

I think what impressed me the most was how my order was packed. Best packaging I have recieved a TF in & that includes members here which is certainly saying something!