BigBadToyStore (BBTS) (America) feedback

[DELTAprime]

Back when I used BBTS their CS was top notch and they shipped orders within a day. How things have gone downhill for them.

It's getting to the point where there are very few TF retailers I will use anymore.

[BigTransformerTrev]

Back when I used BBTS their CS was top notch and they shipped orders within a day. How things have gone downhill for them.

It's getting to the point where there are very few TF retailers I will use anymore.

Oh I replied to their email telling them all the info they told me was completely incorrect. I got another email back from them, with zero acknowledgement that they had got it wrong, and in fact telling me that mailing times were only estimates (and directing me to a very obscure page of theirs I'm sure noone has ever read) and I should have known that.

In fact they finished it off with 'If you want items by Christmas you should have ordered them to be mailed in November'

[drifand]

Oh I replied to their email telling them all the info they told me was completely incorrect. I got another email back from them, with zero acknowledgement that they had got it wrong, and in fact telling me that mailing times were only estimates (and directing me to a very obscure page of theirs I'm sure noone has ever read) and I should have known that.

In fact they finished it off with 'If you want items by Christmas you should have ordered them to be mailed in November'

Thats a bit rude from them. I always thought they were top notch in customer service.

[Sinnertwin]

Oh I replied to their email telling them all the info they told me was completely incorrect. I got another email back from them, with zero acknowledgement that they had got it wrong, and in fact telling me that mailing times were only estimates (and directing me to a very obscure page of theirs I'm sure noone has ever read) and I should have known that.

In fact they finished it off with 'If you want items by Christmas you should have ordered them to be mailed in November'

That is pretty piss poor on their part.
Perhaps the Xmas rush has gotten to them? I've had the odd abrupt cust serv rep when I've had to deal with them.
How were your interactions like during the slower periods through the year?

[GoktimusPrime]

I just ordered a toy from them -- although it's a double purchase because I previously ordered the same toy from TBI but I'm rapidly losing faith in them so I've ordered the same thing from BBTS as backup.

[Bidoofdude]

I just ordered a toy from them -- although it's a double purchase because I previously ordered the same toy from TBI but I'm rapidly losing faith in them so I've ordered the same thing from BBTS as backup.

If you’re going for on time preorders, BBTS is the worst place to go. I’m still waiting on my Sludge and Snarl to ship my POL, and they were supposed to come in August/September.

[Sinnertwin]

If you’re going for on time preorders, BBTS is the worst place to go. I’m still waiting on my Sludge and Snarl to ship my POL, and they were supposed to come in August/September.

Oh, there's far worse out there...

But... I've been waiting 2.5 years for an order to be filled.
HLJ were at least kind enough to inform me that the item in question had been discontinued by the manufacturer. BBTS on the other hand keep pushing the date out month after month...

[BigTransformerTrev]

Back when I used BBTS their CS was top notch and they shipped orders within a day. How things have gone downhill for them.

It's getting to the point where there are very few TF retailers I will use anymore.

My POL I've said to be shipped has been 'processing' for 5 days now

Oh, there's far worse out there...

But... I've been waiting 2.5 years for an order to be filled.
HLJ were at least kind enough to inform me that the item in question had been discontinued by the manufacturer. BBTS on the other hand keep pushing the date out month after month...

They did that to me with a The Tick statuette. Had it on order for 2 years before they said they wouldn't get it in.

Honestly, between the GST, the low Aussie dollar and their often crap service I'd stop using them. But it often seems that out where I am it's the only way I'm going to get some figures. And at least they have never actually ripped me off or charged me for an item I've never received.

[BigTransformerTrev]

Tried to convince me, at the 10 day mark of waiting for my express package, that the reason I had not received any tracking updates was that the updates halt when making their way through Aussie customs and my item would be there. However I got an update at the 12 day mark saying that the item had finally left the US. So it wasn't even in our country yet

I know that the CS department for an online toy store isnt going to comprise the greatest of minds, but they could at least occasionally get something right.

The annoying thing is, I put the order in in plenty of time for it to reach me for Xmas. Yet it took BBTS 3 days to even process and post the order (HLJ does within the hour) and then their '9 to 12 business days' amounted to squat as it took 11 days for it even to leave their shores. So much for the value of paying for the top level of express international postage

Friggin same thing has happened again! Says on their site 9 to 12 business days from their business to your house. And I've only just got the update after 15 days that it is finally leaving US shores. I'd email them and complain but considering what happened last time:

Oh I replied to their email telling them all the info they told me was completely incorrect. I got another email back from them, with zero acknowledgement that they had got it wrong, and in fact telling me that mailing times were only estimates (and directing me to a very obscure page of theirs I'm sure noone has ever read) and I should have known that.

In fact they finished it off with 'If you want items by Christmas you should have ordered them to be mailed in November'

...I know I'll get the same runaround. Asked for my POL to be shipped a full fortnight before school holidays started here in NSW and I'll probably get my package a week after they have finished

Doesn't help it takes them 5 days to put together a small POL Honestly, I used to sing this companies praises and I've been using them for a decade, yet now it seems all I do is bitch about them. My kingdom for TF's to be distributed properly here, or at least for there to be a reliable Aussie TF online store. Then I'd happily never use BBTS again.

[Sinnertwin]

I'm almost done with them too, my buying has decreased dramatically. With the exception of figures like the Generation Selects, I don't see myself ordering from them like I used to.