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Thread: BigBadToyStore (BBTS) (America) feedback

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  1. #1
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    My Lost Age Soundwave was supposed to show up in August. My pre-order for him still says 'October' even though it's November

    Not a single one of my 5 Oct pre-orders showed up. And my The Tick & Power Girl mags are nearly a YEAR behind now

    I really like BBTS, but I wish they were as accurate with the arrival estimates as HLJ

  2. #2
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    Quote Originally Posted by BigTransformerTrev View Post
    I really like BBTS, but I wish they were as accurate with the arrival estimates as HLJ
    I think you'll find that comes down to Japanese businesses vs US businesses (meaning suppliers, not retailers).

    It's great when they have actual release dates like the Takara MP figures!

  3. #3
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    After contacting BBTS about whether I should release my POL (as I was unsure on whether Arcee and/or Brainstorm would come in before automatic shipping date), I got a reply saying that they are able to extend it until the 1st of December.

    That's excellent customer service and hopefully the items will come in before this time.
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  4. #4
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    Quote Originally Posted by Bidoofdude View Post
    After contacting BBTS about whether I should release my POL (as I was unsure on whether Arcee and/or Brainstorm would come in before automatic shipping date), I got a reply saying that they are able to extend it until the 1st of December.

    That's excellent customer service and hopefully the items will come in before this time.
    That's a great outcome. Hopefully that also means they are expecting those items to drop before December - my POL is waiting for those to arrive before I ship, even though I've got a few more months up my sleeve before my shipping deadline.

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  5. #5
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    5th May 2008
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    So the Windblade I got from BBTS came with 2 right hand shoulder pads. Since the shoulder pads are side specific, it hindered movement.

    Emailed BBTS, they are sending out a left hand shoulder pad. Gotta love good customer service.
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  6. #6
    Join Date
    6th Jul 2013
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    Anyone else in the situation where MP22 Magnus is still sitting in their preorder list despite it being available for sale on the front page ?


    Cancel that, just impatient ! Dropped into POL now

    M
    Last edited by serialmonkey; 31st December 2014 at 09:41 AM.

  7. #7
    Join Date
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    I just got this message from BBTS:

    Hello,

    We have been unable to contact Shocker Toys regarding the SHK10075 Indie Spotlight Series 02 The Tick Preview Figure (LE 1000). We have therefore made the decision to cancel our preorders since Shocker Toys continues to be unresponsive and may never fulfill our order. We understand the frustration of waiting so long for an item only to find out your order will not be fulfilled and apologize for this outcome.

    We truly appreciate your understanding and thank you for your continued business.

    Sincerely,

    BBTS Customer Care



    It's freakin annoying as I've had that pre-order sitting there since Dec 2013! And every month they said it will arrive then near the end of the month changed it to the next month.

    I could have bought this figure a million other places between now and then

  8. #8
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    Quote Originally Posted by BigTransformerTrev View Post
    My Lost Age Soundwave was supposed to show up in August. My pre-order for him still says 'October' even though it's November

    Not a single one of my 5 Oct pre-orders showed up. And my The Tick & Power Girl mags are nearly a YEAR behind now

    I really like BBTS, but I wish they were as accurate with the arrival estimates as HLJ
    Well this post was from about 10 months ago. As for the 3 mentioned figures:

    DS Soundwave - Cancelled in Januray
    The Tick: Cancelled in May
    Power Girl: Just cancelled after two years waiting

    But of course they send me constant email updates for other toys from those lines - thinking at the moment that BBTS can go fornicate itself

  9. #9
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    That does suck Trev.

    With the current exchange rate, I think I will hold off on buying from them for the time being. Ordered 3 figures from them, has cost $380. It's just not viable atm.

  10. #10
    Join Date
    13th Nov 2008
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    Had a Pile of Loot hit the automatic ship 180 day limit.

    This is only the second time this has happened, and a smaller lot than the first time.

    Sadly the shipping therefore ended up quite expensive across all the items, and made it more expensive than if I had bought a RRP at brick & mortar stores.

    Looks like I'll be staying focused on domestic purchases only from now on.

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