My POL I've said to be shipped has been 'processing' for 5 days now
They did that to me with a The Tick statuette. Had it on order for 2 years before they said they wouldn't get it in.
Honestly, between the GST, the low Aussie dollar and their often crap service I'd stop using them. But it often seems that out where I am it's the only way I'm going to get some figures. And at least they have never actually ripped me off or charged me for an item I've never received.