Ozmasters, The MOTU General Discussion Thread.

[Robzy]

I am interested to know, how many people have actually had issues with not getting their figure or needing to exchange the figure?

I had a friend who didn't get one of his figures a year or 2 ago. Sadly, he hates MOTUC now and won't collect them. His bad customer experience means he misses out on one of the best toy lines ever made!

I also had a defective Battle Cat when it arrived... finally got a replacement sent out, but only after lots of emailing!! (thank God that was back in the day when items arrived a little quicker, not like the 5-8 weeks now, so I didn't miss the "REDUND/REPLACEMENT window")

As mentioned before, I had no real issues with that sort of thing until I subscribed for 2012 and that was my biggest mistake.

Yeah, they tried to refund you for a Sub figure that never arrived, but said that you refused, right? Why would you refuse what you signed up for??

Also remember that more than a few subscribers were burned by Matty with Fisto forcing them to miss-out altogether. There and then they made it very clear that they had no intention to honor their 'You get every sub figure' guarantee.

I still can't believe that!

I think we are still pretty safe in the grand scheme of things and (I hope I am not jinxing myself) I think it will all be fine next year.

To be honest, I'm not overly worried about it. It's a possibility, but it's not my main beef with Matty! I just think it stinks that this is their new attitude, that's more what ticks me orf! Why replace a system that benefits customers with a system that tells customers they are SOL! Especially when their Sub numbers are so low, and they should be trying to INTICE (not repel) int customers