I think someone contacted DR and got that 'One figure' replacement statement (although, as Kup points out, it might actually be a "no replacement" for defective items). Plus, DR don't have a good track record of delivering accurate information.

I realise they don't want to get scammed, but what I don't understand is... they CURRENTLY use that system, so why the sudden change (given all the other crap that's going down)? They are actively making it harder for customers moving forward. And, fair is fair - many of us might consider ourselves having already been scammed by Mattel (broken Goddess/Snout Spout, yellowing Stay Puft, etc...).