Just wanting some advice - I purchased a couple of items from Canada through eBay which I paid for on the 6th of Feb which haven't arrived as yet. I have since bought several other items from the US which have all arrived; some were even bought two weeks after the above purchase.

The transaction got off on the wrong foot from the start with the seller not sticking to communication timeframes which he set and telling me that one item was damaged and not as described which we have mutually agreed on a replacement.

I contacted him yesterday to inform him that my items had not yet arrived and that the tracking number provided shows that it wasn't even sent by Canada Post, only that tracking information was received by them.

His reply was "Ground shipping takes up to 8 weeks or more sometimes. It will arrive eventually. Canada post tracking is atrocious", which to me doesn't help at all. I have this feeling in my gut that because things started off badly that he never even posted the items.

I've since gone into Paypal to log a dispute and hopefully get my money back however I've never done this before. It asks me to provide additional information about the transaction which appears to then send an email to the seller. I don't see the point as I've taken it as far as possible with the seller and now just want my money refunded as I have Paypal protection.

Is there a way I can skip this step and just lodge a claim through Paypal? I realise too that I've only got 40 calendar days to resolve this so waiting 8 weeks like the seller stated is not an option.