My delicate conundrum (Animated QC Issue)

[roller]

thanatos

thats not even a question

take back the toy and say it was broken when you opened it

if they say no then you can deceive them by saying u changed ur mind

And ring Hasbro as well and complain

[Thanatos]

Sounds like going back to TRU is the best way to go. I definatley like the way the figure looks. I reckon I could probably fix it myself but I don't think I'll bother. I'm just wary because of the hip issues some people have complained of.

How would I go about it? The box is there, I should bring it in loose shouldn't I? Show what happened and where. Might be hard pressed since TRU may well say that the breakage is my fault.

I might go with the excuse "There's no hand here!" and say there wasn't one to begin with. I know the TRU peons, they don't have the intelligence to realise that I'm wrong.

[jaydisc]

Thanatos, you're seriously putting too much though and worry.

YOU ARE TOTALLY ENTITLED!

You can say the truth if you like: "It appeared as if the figures hand would extend further and I applied the tiniest bit of pressure and it snapped."

What I would recommend doing instead though is buying a 2nd Lockdown first and making sure it's all good, or piece together one good one between the two. Then take the remnants back and simply ask for a refund saying that you find it unacceptable that a $25 toy could be so poorly made. That way you don't risk getting a second bung figure.

[Thanatos]

Not a terrible idea jay. I'll pop by TRU tomorrow then.

Thanks!

[kurdt_the_goat]

Sounds like you're just worried what they'll say or if they wont believe you. I don't blame you, i feel the same myself in that situation
When it comes to that, it's time to call in the big guns - get your mum to take it back for you

[Thanatos]

That would also work kurdt :P.

[STL]

Dude, stop asking rhetorical questions.

I agree w/ Jaydisc's sentiment. Its' your right. Though with him, I don't understand how he's complaining "this time I waited too long to take it back". I'm sure he could've gotten around that if he tried.

Anyway, if you do run into a roadblock, use innocent eyes, nice friendly smile and be talkative. Strike up conversation. It always motivates them that bit extra.