Been using RK for years and never had a problem. Only ever needed to contact them once, which was for my error, and received a response from Daniel within 30 mins.

Quote Originally Posted by Tetsuwan Convoy View Post
I do hate the way the main page of an item says Available now, but the item is actually a pre-order. That's what I hate the most. PLus they don't have a postage calculator so you can't see how much the postage is until after they email you.
I agree with your first point to an extent (in most cases I'm ordering something that has not yet been released therefore I already know it will be a preorder), however they do give you postage costs prior to sending you the confirmation email or making a payment. It is displayed on-screen (see below).