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Thread: Robot Kingdom (RK) (Hong Kong) feedback

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  1. 11th July 2008, 11:43 PM #1
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    Gutsman Heavy
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    Quote Originally Posted by liegeprime View Post
    At no Charge? that would be sweeet!
    no charge
    G1 sales
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  2. 11th July 2008, 11:48 PM #2
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    Wow - RK sure knows how to keep it's customers happy! Clever business sense really, small (in the grander scheme of things) tokens like this help make customers for life!
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  3. 11th July 2008, 11:50 PM #3
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    Whoa, well, I certainly have no problem spruiking them in the future. Very nice.
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  4. 11th July 2008, 11:51 PM #4
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    Bibyco could definitely learn a thing or two from RK, that's for sure...
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  5. 12th July 2008, 12:08 AM #5
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    So could Hobby Link Japan! I had similar dealings with them recently... and, well, let's just say the exact OPPOSITE occurred!

    Well done Gutsman!

    *chants* "RK - all the way!" *chants*
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  6. 12th July 2008, 09:17 AM #6
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    very nice!!! well done....
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  7. 19th August 2010, 08:51 AM #7
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    I had a Robot Kingdom error. Quite coincidentally, this was 2 days after talking with Griffin about his current error and we were twining about how poor their post-sales support was for anything ambiguous. Luckily, in the case of my error, there was no ambiguity.

    I ordered 2ea. of Animated Rodimus & Ironhide. I only received one of each.

    So, I replied to the original email receipt for the order attached with pics of the opened box (so they could clearly see only 2 deluxes could fit in it) as well as a pic of the packing slip, which incorrectly said 1 of each.

    I got a reply in 12 hours saying they'd ship out the rest of the order today.

    My Conclusion:

    Incomplete/incorrect orders: No problem, quick response
    Damaged/defencted goods: Good luck
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  8. 21st July 2015, 05:19 PM #8
    Sunsurge
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    I recently received a DX-9 Invisible from Robot Kingdom. It was nicely packed and arrived super quick.

    Also in the last week or so I asked to cancel a pre-order of the FT-03c Quakewave. They responded very quickly (within 24 hours) and processed the refund straight away.

    Great customer service. I think some local TF stores could learn a thing or two from them...
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