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Thread: Robot Kingdom (RK) (Hong Kong) feedback

  1. #11
    Join Date
    28th Dec 2007
    Location
    Sunshine Coast
    Posts
    7,928

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    I had a Robot Kingdom error. Quite coincidentally, this was 2 days after talking with Griffin about his current error and we were twining about how poor their post-sales support was for anything ambiguous. Luckily, in the case of my error, there was no ambiguity.

    I ordered 2ea. of Animated Rodimus & Ironhide. I only received one of each.

    So, I replied to the original email receipt for the order attached with pics of the opened box (so they could clearly see only 2 deluxes could fit in it) as well as a pic of the packing slip, which incorrectly said 1 of each.

    I got a reply in 12 hours saying they'd ship out the rest of the order today.

    My Conclusion:

    Incomplete/incorrect orders: No problem, quick response
    Damaged/defencted goods: Good luck

  2. #12
    Join Date
    27th Dec 2007
    Location
    Singapore
    Posts
    8,743

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    My MP Grimlock parcel has gone missing ordered on 11 Aug 2010

    Item Number: CP815628757HK
    Posting Date Drop-off Point Origin
    12-Aug-2010 Aberdeen Post OfficeAberdeen Post Office

    Date Location Delivery Status
    12-Aug-2010 Hong Kong Item posted and is being processed.
    12-Aug-2010 Hong Kong In transit.
    13-Aug-2010 Hong Kong Processed for departure.
    13-Aug-2010 Hong Kong The item left Hong Kong for its destination on 13-Aug-2010

    Hi,

    I contacted HongKong Post Office.
    They suggest for you contact your local post office directly.
    Because the parcel is left HongKong, and now it is in Australia.

    If we check the parcel via HongKong post office, they will e-mail to Australia Post office and wait for their reply.
    It usually takes 1-2 months to search the parcel, always the parcel delivered, but have not get the HongKong Post office reply.

    So, if you contact your Austraila Post Office will be faster.

    Thanks,
    Ray
    Replied them:
    Contacted Australian Post and they said it's not in the Country (Australia) as it's not being scanned. Hence the article/item is not in Australia! Australian Post can't handle this and you need to lodge an investigation with Hong Kong post.
    Australian Post do not have any flight numbers coming from Hong Kong and it has not arrived. Someone at the airport must have taken/stolen the parcel and this is just a painful process! Please help...
    Gosh, I feel like playing a pingpong/table tennis game now...stuck right in the middle

  3. #13
    Join Date
    16th Jul 2008
    Location
    Melb
    Posts
    3,732

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    ^EMS?

    Otherwise I think its a little early to panic. I cant remember if the tracking service continues once the item arrives in Australia.

  4. #14
    Join Date
    5th Apr 2008
    Location
    Toyooka
    Posts
    3,220

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    8 days is a bit quick to be getting worried i think! Perhaps it's just a slow airmail shipment? When we ordered 2 lots of Seacons, one package came in a few days but the other not till the week after, suggesting they're not as often upgrading to EMS as they used to.

  5. #15
    Join Date
    11th Apr 2008
    Location
    Brisbane
    Posts
    1,418

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    Hopefully it merely fell off the delivery truck, rather than someone nicked it.

  6. #16
    Join Date
    27th Dec 2007
    Location
    Singapore
    Posts
    8,743

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    Quote Originally Posted by kurdt_the_goat View Post
    8 days is a bit quick to be getting worried i think! Perhaps it's just a slow airmail shipment? When we ordered 2 lots of Seacons, one package came in a few days but the other not till the week after, suggesting they're not as often upgrading to EMS as they used to.
    thanks kurdt. yeah, i'm waiting till end of month
    just weird at how both replies i've gotten from RK via HKpost and Auspost.

  7. #17
    Join Date
    18th May 2009
    Location
    Adelaide
    Posts
    1,057

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    Quote Originally Posted by iceburn View Post

    Item Number: CP815628757HK
    Posting Date Drop-off Point Origin
    12-Aug-2010 Aberdeen Post OfficeAberdeen Post Office

    Date Location Delivery Status
    12-Aug-2010 Hong Kong Item posted and is being processed.
    12-Aug-2010 Hong Kong In transit.
    13-Aug-2010 Hong Kong Processed for departure.
    13-Aug-2010 Hong Kong The item left Hong Kong for its destination on 13-Aug-2010
    I have a Animated Rodimus and Ironhide coming from them and my tracking has the exact same posting/shipping dates and same status.
    Knowing it isn't just mine makes me a little less worried.
    Soundwave superior. All others inferior!

  8. #18
    Join Date
    28th Dec 2007
    Location
    Sunshine Coast
    Posts
    7,928

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    Yeah, way premature to be worrying I reckon. It's at customs I think. Here was mine:

    7-Aug-2010 Hong Kong Item posted.
    7-Aug-2010 Hong Kong In transit.
    9-Aug-2010 Hong Kong Processed for departure.
    9-Aug-2010 Hong Kong The item left Hong Kong for its destination on 9-Aug-2010
    11-Aug-2010 Australia Arrived.
    11-Aug-2010 Australia Pending customs inspection.
    11-Aug-2010 Australia In transit.
    16-Aug-2010 Australia Arrived at post office and is pending for collection.
    16-Aug-2010 Australia Being processed for delivery.
    16-Aug-2010 Australia Being processed for delivery.
    18-Aug-2010 Australia Delivered.

  9. #19
    Join Date
    27th Dec 2007
    Location
    Singapore
    Posts
    8,743

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    Quote Originally Posted by BigPenney View Post
    I have a Animated Rodimus and Ironhide coming from them and my tracking has the exact same posting/shipping dates and same status.
    Knowing it isn't just mine makes me a little less worried.
    yah i know. thanks for this too.
    jay, i understand but it's just crappy and thought i could make some sales at the fair. should have ordered more so that it will be upgraded to EMS anyway

  10. #20
    Join Date
    27th Dec 2007
    Location
    Singapore
    Posts
    8,743

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    Quote Originally Posted by jaydisc View Post
    Yeah, way premature to be worrying I reckon. It's at customs I think.
    Should i be worrying now then?

    Local Time: 23-Aug-2010, 12:00 (Hong Kong)
    Status still reflecting departed HK on 13-Aug-2010

    http://app3.hongkongpost.com/CGI/mt/...=CP815628757HK

    What's the verdict? It's even pass the time that the mailman delivers parcels to me at the office. Looks like countdown for tomorrow then

    BigPenny...how's ur postal status doing? Gone into customs and received as yet?

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