Robot Kingdom (RK) (Hong Kong) feedback

[BigPenney]

surprise surprise...my MPs rocked up today. hooray for RK

Awesome news


Just checked my tracking, my parcel has left customs and is in transit now.

[jaydisc]

i knew it's gonna be a problem and waiting 2 weeks for an answer is ridiculous knowing it'll never come and some may still reckon it's premature till it really happen to you then you'll feel the pinch

surprise surprise...my MPs rocked up today. hooray for RK

Whaddya know... 2 weeks to the day.

As to the missing part for Big Convoy, was that a Korean/Sonoking release? If so, I wouldn't blame the initial part absence on RK. Paulbot, STL, Autobreadticon and possibly others have all received Sonoking items from disparate vendors with missing parts or materials. Unfortunately, it seems quite common.

[iceburn]

indeed, Ray wasn't even sure if the parcel would reach but he was kind enough to offer me a replacement parcel if it didnt arrive by tomorrow.



Thanks RK...still trusting you as always.

[BigPenney]

Quick update.
My package just turned up.

[klystron]

As to the missing part for Big Convoy, was that a Korean/Sonoking release? If so, I wouldn't blame the initial part absence on RK. Paulbot, STL, Autobreadticon and possibly others have all received Sonoking items from disparate vendors with missing parts or materials. Unfortunately, it seems quite common.

It was the Korean release, and I think the box had been opened which I assumed had been done by RK. Probably to take a missing part for someone else's order.
Well, the replacement arrived on Friday afternoon, so Big Convoy is complete.

I'm a hesitantly, mildly cautious, partially satisfied RK customer. (Having said that, I would probably order from them again, as they did respond to emails and resolve my issue).

[Tetsuwan Convoy]

I can't believe all these horror stories about RK. I've ordered from them on numerous occasions and have never had any issues *touches wood*

The one thing that I will agree on is that they are very slow to respond to email. Aside from that, anything I order from them usually arrives within a week.

I think the biggest problems is RK's inconsistencies. I haven't ordered much from them, but in both time I have been involved in a group order, they havee gotten it wrong both times. Sometimes quick to fix, but one of them was a pain.

[Stompy]

I've done numerous personal orders from RK with most of them containing 10-20 items per order and they have never gotten it wrong until my recent order...

They gave me a Generations WfC Soundwave instead of Disney Donald Duck - Bumblebee. I've promptly sent them a nice email letting them know.

This is the first time they have messed up an order of mine and this was one of my smallest orders (5 items). Whilst I actually do want WfC Soundwave, the Disney Donald Duck was dearer. I'm willing to keep WfC Soundwave, even if I have to pay for it, but I won't pay for shipping to get me my Donald Duck Bb.

Otherwise, I have always been happy with their service. Even if I got a dearer item, I think they need to know of errors to change their operational procedures to ensure all orders are correct. If anything from above is to go by, the outcome should be good.

[SkyWarp91]

Wow, this thread and Stompy's post gives off that vibe that recently RK is getting slower and/or stuffing up orders here and there. Does anyone know officially what their current customer-count is? (does RK gauge it and reveal it for public eyes?) Perhaps the site is getting an increased number of customers and they're having trouble keeping up to date with orders due to having to manage more customers?

[jaydisc]

Again:

Hi Guys,

Again you have sent me an incomplete order. I ordered 2 sets of Crossfire Explorer but you only sent me one set. Please see attached pic. Let me know if you need anything else.

Also, email to info@robotkingdom.com is bouncing (mailbox full)*

Thank you,

Jay

[iceburn]

sorry to hear that jay...

hmmm i just found out shipping to Singapore is so much way cheaper. guess i should start ordering and have things ship there direct now since i'm bringing all my TFs back :P