True, but it's just so unusual for this to happen. Maybe I just got use to their excellent service before. Guess I have to play the waiting game again
Rank 8 - Deluxe Member
True, but it's just so unusual for this to happen. Maybe I just got use to their excellent service before. Guess I have to play the waiting game again
Rank 8 - Deluxe Member
Don't worry too much and let them have a chance to reply you.Originally Posted by Deceptic_Optic
True, but it's just so unusual for this to happen. Maybe I just got use to their excellent service before. Guess I have to play the waiting game againI only just got a newsletter this week about them having the Aniamted Wingblade Prime and Jetpack Bumblebee in stock. So maybe they are just busy sorting out the new arrivals for those who have pre-ordered?
As for the boss, yeah he replies to selective emails. So Griffin, you didn't get your defective figure sorted out in the end? Did u pay via PayPal that time? If yes, you could have lodge a dispute and asked for a partial refund.
~ JuzMel ~
My son is taking over all my TFs!
Rank 8 - Deluxe Member
Wow very suprised so many stories and issues you guys are coming across. All my orders from them have been good and arrived in diligent time
I have some pre-orders so I hope they don't suffer the same fate as you guys!
As suggested earlier; maybe it's just the increase in volume of sales and new staff getting things mixed up. We are all human after all
Rank 8 - Deluxe Member
I have one order on the way. It's one with multiple items so I am hoping for everything to be good.
So far all my RK orders have been flawless, I am hoping it continues to be so.
Rank 9 - Board Staff
Just checked my order. Headrobots Hot Head was part of it, and that hasn't arrived, so that explains my delay, and thus negates my advice. Still, I'd recommend being a bit more patient.
Rank 8 - Deluxe Member
UPDATE! my items arrived today!... and i told myself that was quick, i just spoke to steven on email yesterday and he replied "due to public holiday in china we are currently short staff" and he also said that everything is hectic and since most of his workers are off they are stacked with loads of order to sort out. but i guess my items were sent out after all its just that they forgot to send me the email that its been sent off!
now i feel very embarassed after that, robotkingdom is reliable and will and still remain flawless in my books.
oh yeah patience my friends, patience
Rank 3 - Basic Member
What's the likelihood RK will stuff up ordering ONE item? (Challenge at Cybertron set) I'm thinking of finally ordering it and what is their postage equivalent to our AUSPOST Registered Postage?
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