The last time they messed up my Shadow Scythe, it took Ray about 3-5 days before he replied. I even posted and create a topic of discussion on Facebook and I got a reply. Try that... but yah, got to wait abit since they might have messed up quite abit of people's order.
I just pray my upcoming one won't be that bad when "reflector" arrives and all my other PILE of LOOT comes in together