Robot Kingdom (RK) (Hong Kong) feedback

[liegeprime]

Just a question with RK orders guys, if you ordered at the same time say 3 items and 1 item there is for preorder will they a) send the 2 items first and then send the 1 item left later when available? or b) wait til the item 3 will be available and send it whole in 1 go? If it was option (a) will I get charged another for postage ?

I have ordered 3 items and then for some reason in their reply email item 3 became status of waiting for re-stock - when clearly at the time I orderd - it says - In stock. they only charged me ATM 1 postage cost but I just wanna be sure. Cheers.

[Tober]

Just a question with RK orders guys, if you ordered at the same time say 3 items and 1 item there is for preorder will they a) send the 2 items first and then send the 1 item left later when available? or b) wait til the item 3 will be available and send it whole in 1 go? If it was option (a) will I get charged another for postage ?

I have ordered 3 items and then for some reason in their reply email item 3 became status of waiting for re-stock - when clearly at the time I orderd - it says - In stock. they only charged me ATM 1 postage cost but I just wanna be sure. Cheers.

They wait for all items to arrive before sending, pre-order and in-stock. There should only be one postage charge, included at the time of ordering.

They do not combine separately placed orders tho.

[liegeprime]

They wait for all items to arrive before sending, pre-order and in-stock. There should only be one postage charge, included at the time of ordering.

They do not combine separately placed orders tho.

a ok, thanks Tober! at least now I know I wont be double charged since they did it the first time

[jaydisc]

I emailed Ray at the workshop@robotkingdom.com address

That's the one I'd recommend.

Yeah just got a reply from Ray.
He wants me to take a picture. I get why, but don't really know how. have opened and handed out most of the oder. Will have to just take a picture of the box and empty figure boxes for size comparison with the measurments and weight to show there was no way you could fit an extra 3 united voyager boxes and a deluxe in there

Take a look at the packing slip. In my case, the slip reflected the wrong contents.

[Zippo]

I've never had a RK packaging slip and the customs declaration has always just said Toys and a value in $US.

[Vector Prime]

I've never had a RK packaging slip and the customs declaration has always just said Toys and a value in $US.

Likewise.

[jaydisc]

Sorry, slip is the wrong word. I should've said label. Here's an example of where I ordered 2 x Animated Rodimus/Ironhide, but they sent one of each, and the label reflected the incorrectly packed amount: