Robot Kingdom (RK) (Hong Kong) feedback

[kurdt_the_goat]

Wow - RK sure knows how to keep it's customers happy! Clever business sense really, small (in the grander scheme of things) tokens like this help make customers for life!

[STL]

Whoa, well, I certainly have no problem spruiking them in the future. Very nice.

[Pulse]

Bibyco could definitely learn a thing or two from RK, that's for sure...

[Robzy]

So could Hobby Link Japan! I had similar dealings with them recently... and, well, let's just say the exact OPPOSITE occurred!

Well done Gutsman!

*chants* "RK - all the way!" *chants*

[iceburn]

very nice!!! well done....

[jaydisc]

I had a Robot Kingdom error. Quite coincidentally, this was 2 days after talking with Griffin about his current error and we were twining about how poor their post-sales support was for anything ambiguous. Luckily, in the case of my error, there was no ambiguity.

I ordered 2ea. of Animated Rodimus & Ironhide. I only received one of each.

So, I replied to the original email receipt for the order attached with pics of the opened box (so they could clearly see only 2 deluxes could fit in it) as well as a pic of the packing slip, which incorrectly said 1 of each.

I got a reply in 12 hours saying they'd ship out the rest of the order today.

My Conclusion:

Incomplete/incorrect orders: No problem, quick response
Damaged/defencted goods: Good luck

[iceburn]

My MP Grimlock parcel has gone missing ordered on 11 Aug 2010

Item Number: CP815628757HK
Posting Date Drop-off Point Origin
12-Aug-2010 Aberdeen Post OfficeAberdeen Post Office

Date Location Delivery Status
12-Aug-2010 Hong Kong Item posted and is being processed.
12-Aug-2010 Hong Kong In transit.
13-Aug-2010 Hong Kong Processed for departure.
13-Aug-2010 Hong Kong The item left Hong Kong for its destination on 13-Aug-2010

Hi,

I contacted HongKong Post Office.
They suggest for you contact your local post office directly.
Because the parcel is left HongKong, and now it is in Australia.

If we check the parcel via HongKong post office, they will e-mail to Australia Post office and wait for their reply.
It usually takes 1-2 months to search the parcel, always the parcel delivered, but have not get the HongKong Post office reply.

So, if you contact your Austraila Post Office will be faster.

Thanks,
Ray

Replied them:

Contacted Australian Post and they said it's not in the Country (Australia) as it's not being scanned. Hence the article/item is not in Australia! Australian Post can't handle this and you need to lodge an investigation with Hong Kong post.
Australian Post do not have any flight numbers coming from Hong Kong and it has not arrived. Someone at the airport must have taken/stolen the parcel and this is just a painful process! Please help...

Gosh, I feel like playing a pingpong/table tennis game now...stuck right in the middle

[Sunsurge]

I recently received a DX-9 Invisible from Robot Kingdom. It was nicely packed and arrived super quick.

Also in the last week or so I asked to cancel a pre-order of the FT-03c Quakewave. They responded very quickly (within 24 hours) and processed the refund straight away.

Great customer service. I think some local TF stores could learn a thing or two from them...

[DELTAprime]

I ordered a Tiger Track from RK. Turns out that while it looks like one that came from the actual MP12 moulds, it is a lunch time special not official product. RK make mention that it's not entirely official.