Robot Kingdom (RK) (Hong Kong) feedback

[Raider]

Has anyone successfully cancelled a pre-order with RK?I recently made two pre-orders and they quickly agreed to combine them. However, I then requested to cancel one of the items I pre-ordered and they have not responded to multiple emails.

It states in their policy that this is allowed and it's the first item I've ever sought to cancel. I'm even saying that I wish to put in another order separately such that I will still be spending more with them so I am surprised, they are usually very good to deal with.

I've always found them pretty good at responding to requests to vary items after purchase. Never had an issue with them agreeing to cancel a pre-order or replace one purchase for another.

They also normally reply within 24 hours to emails I have sent. Perhaps give it a day and try again? Don't forget they are a few hours behind us so maybe someone will look at it today.

[DaptoDog]

I've always found them pretty good at responding to requests to vary items after purchase. Never had an issue with them agreeing to cancel a pre-order or replace one purchase for another.

They also normally reply within 24 hours to emails I have sent. Perhaps give it a day and try again? Don't forget they are a few hours behind us so maybe someone will look at it today.

That's good to hear thanks. Yes I've been spacing out the follow-ups four or five days apart so as not to pester them.