Rank 3 - Basic Member
What's the typical time it takes for their standard shipping to arrive? First time ordering from them and it's close to 3 weeks and I still haven't received anything from them.
Normally ordering stuff from amazon it takes around 2 weeks to arrive from the US.
Rank 6 - Dedicated Member
Did you accidentally put it in the pile of loot or did you definitely ask them to ship?Originally Posted by neomoz
Typically it takes a week for their deliveries to get to me and I used to order from them heaps before all the Aussie stores popped up.
Rank 3 - Basic Member
Definitely shipped, I got the email saying it shipped and checking their website it says FedEx FIMS Premium with a number. I'll give it this week and then chase them up.
Rank 6 - Dedicated Member
Have you checked the tracking? Sometimes packages ship over here in the usual time frame but then get held up in Australian customs, and it might take anywhere from a couple days to a couple of weeks before it's on the way to you again. I've had it happen to me here and there, and the weird thing is it's not because the item is prohibited or they've opened it for inspection, it literally has been sitting at customs, just because reasons.
MP Coneheads for $100 USD each.
Rank 3 - Basic Member
Funny enough when I got home yesterday, the parcel was there waiting for me. So all good, I wonder if Chinese new year threw things off, I ordered it around that time. Thanks for the tips guys.
Rank 8 - Deluxe Member
BBTS might try to blame it on Chinese New Year or something, but their postage has become horrible! This is the experience I had last year:
Well obviously there Customer Service department remain as ignorant as ever. 6 months ago they were giving me info about the new GST system that even I knew was wrong. Now they don't have a clue about postage!
Tried to convince me, at the 10 day mark of waiting for my express package, that the reason I had not received any tracking updates was that the updates halt when making their way through Aussie customs and my item would be there. However I got an update at the 12 day mark saying that the item had finally left the US. So it wasn't even in our country yet
I know that the CS department for an online toy store isnt going to comprise the greatest of minds, but they could at least occasionally get something right.
The annoying thing is, I put the order in in plenty of time for it to reach me for Xmas. Yet it took BBTS 3 days to even process and post the order (HLJ does within the hour) and then their '9 to 12 business days' amounted to squat as it took 11 days for it even to leave their shores. So much for the value of paying for the top level of express international postageOh I replied to their email telling them all the info they told me was completely incorrect. I got another email back from them, with zero acknowledgement that they had got it wrong, and in fact telling me that mailing times were only estimates (and directing me to a very obscure page of theirs I'm sure noone has ever read) and I should have known that.
In fact they finished it off with 'If you want items by Christmas you should have ordered them to be mailed in November'
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