Anyone know how to resolve a pre order issue with TFSource. Over on TFNZ I run pre orders for items that don't see release in New Zealand.

I needed 10 sets of the Wave 1 IDW Deluxes and after looking at the costs I decided to go with TFSource for 4 sets (2 cases) due to a considerable cost saving.

I paid in advance and waited.

I got the item in stock email mid month, and saw SHIPPED on my order. Going to grab the tracking number the order had changed to NOT SHIPPED. So I contacted them asking what was going on.

Today I emailed again letting them know how disappointed I was with the non communication and politely asked for a refund. I have also posted on Facebook in order to push to get a reply.

Anyone else been in a similar situation?

(Meanwhile BBTS shipped two orders containing 4 sets + 2 sets and a Metroplex to me)