I know but I'm just waiting for them to respond. You never know, something good may come good of it. Everyone deserves a fair go when they stuff up... I stuff up all the time lol..... I put it back in their shoes and said - it's the same as you bought a brand new washing machine and when you set it up it was broke. So you call the store and the say 'Yes we can send you the parts, but you have to fix it yourself.' I said now I know you would be pissed off about that for obvious reasons but if you've never repaired one before, you wouldn't know what to do. We don't spend $200 so you can repair a broken toy, because we're not toy repairers... We're collectors and geeks... That's your job the first time around.