tfidownunder (Australia) feedback

[Akky82]

Well I'm getting severely p****d off right now. Still no shipping notice for MP-10. I made full payment for it in early June and from what I can see MP-10 stock has been and gone and now TFI does not have any left.

Looks as though I missed out even though I had this on pre-order since late March. First and LAST purchase from TFIDownunder

From his facebook :

Mp-10/Superion updates! I'm pumping them out as fast as I'm receiving them. They're shipping very slow.

So it's a supplier thing not him, he gets the stock to cover preorders but it doesnt all show up at once, he had almost 200 apollyon, so I can only imagine TT MP-10 would he a similar number.

[Deano85]

Still waiting on mine as well, I paid for mine two weeks ago. Has he posted on FB to say they've arrived?

I guess if they have to get shipped to him then shipped to us it would take a bit longer than getting shipped directly from overseas.

[Trent]

Well I'm getting severely p****d off right now. Still no shipping notice for MP-10. I made full payment for it in early June and from what I can see MP-10 stock has been and gone and now TFI does not have any left.

Looks as though I missed out even though I had this on pre-order since late March. First and LAST purchase from TFIDownunder

Overreacting much?

Have you messaged him? He's pretty slow to ship stuff out because he does it on his own. It's unlikely you missed out.

[Sunsurge]

Overreacting much?

Have you messaged him? He's pretty slow to ship stuff out because he does it on his own. It's unlikely you missed out.

No I don't believe it is over reacting, thank you Trent. Yes I have messaged him and this time last week I was told "G'day mate, I'm hoping tomorrow!"

So come Friday afternoon still with no shipping notice, I messaged him again telling him I was concerned I had missed out given that MP-10 is now listed as out of stock. Haven't received a response yet to that yet.

I have ordered from quite a few other stores (Chimungmung, Robot Kingdom etc and even a few eBay sellers) and they have never taken this long to post out in stock items.

[SuspectimusPrime]

I believe these sorts of delays to be partially due to their newbieness to the market, and also partially due to them having an ecommerce website that is sub-par (to say the least). I've worked in an ecommerce company before, and have a small idea of the costs it take to make a proper website.

In a previous pre-order that was delayed, when I emailed them regarding an update for my order, they quoted two order numbers - one from a month ago that I never finalised to the point of confirming my pre-order (with 3 items), and one that I had confirmed (with 4 items, and got an auto-generated confirmation email from them). Evan still wrote an email to me to confirm which order I wanted. Multiple the above by x-number of orders then you've got tens or hundreds of man-hours wasted which adds to their operating costs. Most established websites I've dealt with would have a simple reporting tool that eliminates shopping-cart orders that are never finalised after an x-amount of time (it doesn't/shouldn't take a whole lot of effort to implement).

I think there is a lot of room for little time saving shortcuts to be put in place so they can reduce unnecessary communication and focus on running the business.

[Akky82]

No I don't believe it is over reacting, thank you Trent. Yes I have messaged him and this time last week I was told "G'day mate, I'm hoping tomorrow!"

So come Friday afternoon still with no shipping notice, I messaged him again telling him I was concerned I had missed out given that MP-10 is now listed as out of stock. Haven't received a response yet to that yet.

I have ordered from quite a few other stores (Chimungmung, Robot Kingdom etc and even a few eBay sellers) and they have never taken this long to post out in stock items.

Pre-orders are not counted as stock on the site, why would it show in stock if he has 30 of them but 30 pre orders? It's obviously spares that will be available in the order coming from the supplier.

Edit: i know it was a while ago but in sept i ordered mp-12 and scoria from chimungmung and he took 2.5 weeks to post. I also had the same issue with transistor and not-ramhorn/steeljaw. Havent ordered from him since, mainly because we have a local seller now, but also due to that, i look at RK now if tfi doesnt have it.

[Trent]

No I don't believe it is over reacting, thank you Trent. Yes I have messaged him and this time last week I was told "G'day mate, I'm hoping tomorrow!"

So come Friday afternoon still with no shipping notice, I messaged him again telling him I was concerned I had missed out given that MP-10 is now listed as out of stock. Haven't received a response yet to that yet.

I have ordered from quite a few other stores (Chimungmung, Robot Kingdom etc and even a few eBay sellers) and they have never taken this long to post out in stock items.

Did you pay via Paypal? If so, I find raising a dispute tends to expidite the process...

[Dinkydarth]

Just a comment on TFIdownunder re Apollyon. I messaged him regarding a part which was incorrectly installed on Apollyon. A few weeks later, I get the part in the mail! So, I'm happy with the service!

[auskinglj]

Received FT Sever. pre order from last year, well packed and can't fault any part of the transaction.will buy from again

[The_Damned]

got my trypticon today hassle free box was a little dented but you know auspost.......