Rank 6 - Dedicated Member
I?ve heard bad things about their customer service but first time I use them and they went above and beyond for me. They contacted Takara directly for a replacement head sculpt and promptly shipped it out to me. Amazing service will definitely continue to use and recommend them.
Rank 6 - Dedicated Member
My first service ticket in a long time asking when is my soc Voltron vehicles shipping. Quite annoying as most retailers have shipped two weeks ago!
Rank 6 - Dedicated Member
Update: they started shipping Voltron vehicle. All good.
Rank 6 - Dedicated Member
Originally Posted by danny-boy
Take note, if Bandai items is a whole new different story because Bandai has zero service.
Rank 8 - Deluxe Member
Yes I'm also waiting for my Vehicle Voltron to ship. They told me they are waiting for more to arrive before mine will be shipped. I need it to ship so I can claim a discount code for another order.
Rank 6 - Dedicated Member
I used my discount code on this piece, Its quite late and is still in preparation
Rank 6 - Dedicated Member
And my Voltron is finally shipped. BY BOAT.
Rank 8 - Deluxe Member
Mine shipped yesterday. BY EMS.
Rank 6 - Dedicated Member
Received my Black widow MP (not for me), with no issues whatsoever. Came well bubble wrapped.
I recommend this retailer if you don't care about after sales service as most of the time 90% no issues.
However when you do have issues with your toy, I feel they brush you aside or dont care.
If service is a concern, use HLJ, Hobbysearch and Amiami for better after sales service.
Rank 8 - Deluxe Member
My large order arrived in the sturdiest box I've ever seen (double layered) with an insane amount of bubble wrap. Continue to split my business between them and Robot Kingdom.
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