After 6 years and many orders I need to leave my first significantly negative feedback.

Since they re-opened on 6 January they have been mucking me around on getting my faulty MP-45 Bumblebee replaced. It's misassembled with a faulty part that prevents it being transformed to robot mode and is not a simple fix. They initially apologised and said they would contact the manufacturer to see "what could be done". Since then they have been unresponsive. The final straw was them marking the ticket as resolved this afternoon without a reply (no it's not in my spam).

This would be bad enough but they have also had my MP-47 and MP-46 preorder in the "shipment preparation" stage for over 3 weeks. It normally only takes a few days and never this long for something to be shipped once it's in preparation. Their only response is it will ship once the preparation is completed (ie a non-response).

If you check out TFW or their Facebook page you will find dozens of people having the same issues. It sure looks like something is wrong, they have never had these issues post Christmas in prior years.

I've advised them I'm giving it till the end of the week for them to resolve both issues or I will be disputing with PayPal and my bank.

They've been great up till now so it is a shame.