nippon-yasan (Japan) feedback

[DaptoDog]

After 6 years and many orders I need to leave my first significantly negative feedback.

Since they re-opened on 6 January they have been mucking me around on getting my faulty MP-45 Bumblebee replaced. It's misassembled with a faulty part that prevents it being transformed to robot mode and is not a simple fix. They initially apologised and said they would contact the manufacturer to see "what could be done". Since then they have been unresponsive. The final straw was them marking the ticket as resolved this afternoon without a reply (no it's not in my spam).

This would be bad enough but they have also had my MP-47 and MP-46 preorder in the "shipment preparation" stage for over 3 weeks. It normally only takes a few days and never this long for something to be shipped once it's in preparation. Their only response is it will ship once the preparation is completed (ie a non-response).

If you check out TFW or their Facebook page you will find dozens of people having the same issues. It sure looks like something is wrong, they have never had these issues post Christmas in prior years.

I've advised them I'm giving it till the end of the week for them to resolve both issues or I will be disputing with PayPal and my bank.

They've been great up till now so it is a shame.

[drifand]

After 6 years and many orders I need to leave my first significantly negative feedback.

Since they re-opened on 6 January they have been mucking me around on getting my faulty MP-45 Bumblebee replaced. It's misassembled with a faulty part that prevents it being transformed to robot mode and is not a simple fix. They initially apologised and said they would contact the manufacturer to see "what could be done". Since then they have been unresponsive. The final straw was them marking the ticket as resolved this afternoon without a reply (no it's not in my spam).

This would be bad enough but they have also had my MP-47 and MP-46 preorder in the "shipment preparation" stage for over 3 weeks. It normally only takes a few days and never this long for something to be shipped once it's in preparation. Their only response is it will ship once the preparation is completed (ie a non-response).

If you check out TFW or their Facebook page you will find dozens of people having the same issues. It sure looks like something is wrong, they have never had these issues post Christmas in prior years.

I've advised them I'm giving it till the end of the week for them to resolve both issues or I will be disputing with PayPal and my bank.

They've been great up till now so it is a shame.

They will close your account if you do a paypal dispute. NY is not a reputable company for resolving issues sadly. Given is Takara it should be fixable, I had my Bandai hi metal fig that they didn't do anything and like you they just close the ticket.

I took this risk when ordering with this retailer and mostly if they are not very important pieces in my collection I will order.

My friend has his MP hound not shipped yet which is a joke but thats like my voltron vehicle as well.
I dont really like using them at this stage as my primary retailer, but I have not crossed them out. Their shipping and retail process also had gone up.

I suggest try and push your items to ship and then raise the dispute for your bee if you have NO OUTSTANDING orders. Hence if they suspend your account is who cares.

If you DONT CARE about your orders and just want your money back, then proceed with disputes. Try contacting Takara Tomy and see what can be done.

[DaptoDog]

They will close your account if you do a paypal dispute. NY is not a reputable company for resolving issues sadly. Given is Takara it should be fixable, I had my Bandai hi metal fig that they didn't do anything and like you they just close the ticket.

I took this risk when ordering with this retailer and mostly if they are not very important pieces in my collection I will order.

My friend has his MP hound not shipped yet which is a joke but thats like my voltron vehicle as well.
I dont really like using them at this stage as my primary retailer, but I have not crossed them out. Their shipping and retail process also had gone up.

I suggest try and push your items to ship and then raise the dispute for your bee if you have NO OUTSTANDING orders. Hence if they suspend your account is who cares.

If you DONT CARE about your orders and just want your money back, then proceed with disputes. Try contacting Takara Tomy and see what can be done.

That's good advice to contact Takara directly. I will try searching for their contact details, unless you have them handy?

Yeh I know they will cancel the account. I don't have any other outstanding orders beyond Hound thankfully.

The Bumblebee order would have to be a chargeback through my bank since it's beyond the PayPal window. Part of me doesn't mind disputing the Hound with PayPal since it has all these issues anyway. If I cancelled it I could reorder one copy to open and order the 2nd to keep MISB once a reissue comes out that hopefully fixes the problems.

[drifand]

That's good advice to contact Takara directly. I will try searching for their contact details, unless you have them handy?

Yeh I know they will cancel the account. I don't have any other outstanding orders beyond Hound thankfully.

The Bumblebee order would have to be a chargeback through my bank since it's beyond the PayPal window. Part of me doesn't mind disputing the Hound with PayPal since it has all these issues anyway. If I cancelled it I could reorder one copy to open and order the 2nd to keep MISB once a reissue comes out that hopefully fixes the problems.

I believe Goki, myself have an TT account with them directly and maybe a handful of members. I normally communicate with their contact through using some basic Japanese and attaching pictures show what is wrong.

[DaptoDog]

I believe Goki, myself have an TT account with them directly and maybe a handful of members. I normally communicate with their contact through using some basic Japanese and attaching pictures show what is wrong.

I have a Takara Tomy Mall account, is that what you have? I found this contact form on the Takara Tomy Mall site, is this what you use?

https://inquiry.takaratomy.co.jp/csc/

Thanks mate

[drifand]

I have a Takara Tomy Mall account, is that what you have? I found this contact form on the Takara Tomy Mall site, is this what you use?

https://inquiry.takaratomy.co.jp/csc/

Thanks mate

Yes that should be correct, just be prepared to fork out expenses for parts to ship to yourself as required. They can possibly send to a Tenso address for free.

[DaptoDog]

Yes that should be correct, just be prepared to fork out expenses for parts to ship to yourself as required. They can possibly send to a Tenso address for free.

Thanks. The problem is I need to remove a pin using a soldering iron which I've never done. If that's my only choice then I'll guess I'll take it but my preference is a replacement.