I have filed my complaint a week ago to CBA, hopefully I get my money back.
NY had done a sneaky and did a refund on store credit on my account despite I have clearly stated I am not accepting store credits.
My SHF Mandolorian Mando is in same situation. giving the same reply stating they will ship in two weeks time or more. I am just waiting for two weeks to past and start raising a dispute.
Take NOTE, dont use any foul language whatsoever. Just be persistent asking where is the item if not refund the transaction.