***** XMAS / NEW YEARS CLOSURE *******
Firstly, I would like to wish all our existing and new customers a Merry Xmas and a Happy and Safe New Years .
It has been overwelming and breathtaking just how many customers gave support to us in 2016 , We went from being in the hundreds mid 2015 to now being able to provide thousands cheaper and affordable collectables toys.
The Average amount of orders a customer now places with us is approx 8. This loyalty has been incredible and the amount of growth we keep seeing is humbling.
Our Core Principle to be price competitive will remain our main goal going into 2017 and I appreciate so so many of you who show and understand that patience with our business model yield large long term savings to your bottom line.
Sales for the first half of this year are up nearly 200 percent from 2015 which we have to take as a endorsement of how we operate and will continue to support going forward provided the means to keep growing.
Lastly, Xmas period this year unfortunately meant some hard choices were made, particiularly in the customer service dept.
we are now working on having our enquiries all responded to before xmas eve.
I had no choice but to put all the team onto parcels on most days. as our goal was to get all stock that came in in DEC out before xmas.
BUT I apologise to anyone who has been upset or frustrated by the lack of responses they may have experienced throughout this month.
We Have essentially achieved this result, with all stock sent out that had arrived.
We are expecting there will still be alot of stock hitting our warehouse when mail services resume mid next week, For this reason I have decided PC will not close until the 30th of DEC until the 6th of January , This will again allow us the pump out more pre orders that are due to hit next week before we close for a short break.
So Shipment Notices should possible be hitting your inboxes right up until the COB on the 30th , then resuming on the 6th of JAN.
Thanks for all your support in 2016 and the many Kind Emails I have seen come through to our team over the last week. It further reassures us most of our customers are happy with what we provide.
ps. PC TV should air on youtube in a couple of days, some of the information may now be dated, we had some tech issues with the shoot, but going forward in 2017 the show will be happening
Thanks
Scott
Owner/Founder PC