Quote Originally Posted by Sinnertwin View Post
I shouldn't have to though. It isn't a scenario for instance where i miss a delivery and my items are waiting at the post office for me.
If i miss the courier, I will now either potentially have to drive out to their depot or pay the additional redelivery fee -both of which may be an additional extra to the shipping that i have already paid for.
i was under the assumption that once shipping is paid for that there would not be any extra costs involved.

It's great for those that have the opportunity to receive deliveries while they're not at home, not if you work during business hours and don't have the means to have somebody there waiting



This is what i could find on their website in regards to shipping.
Unless i have missed it, nowhere on their website does it state that extra delivery fees may be incurred if a courier company is used.



Then perhaps that should be added to your shipping T's and C's so that we should be made aware?

Australia Post don't redeliver, courier service does have the option to redeliver for a fee,

As much as I see people's frustration who like Australia Post, We don't see the difference in collecting from the depot and collecting from Auspost.

We never advertise to exclusively send via auspost and all pricing would be increased if we did decide that, We have to go with the majority , and the majority are happy with our prices, delivery charges and content we import .

to be honest Im not even sure Premium Collect customers have to pay redelivery fees based on our large contract with the courier.

I am going to speak to them give greater clarity as to what the status is for our customers .