premiumcollectables (Australia) new items and updates

[drifand]

Sorry to hear that. Well I just got my Unite Warriors Superion from NY yesterday and I was amazed how well it was packed. I ordered two and they used a larger box, had plenty of bubble wrap plus air bags. Everything was minty. When I got my Star Saber and Exhaust it was packed just as well.

Nah is good mate, I am prepared for some minor dents.

@pc that is great if you have other shipping options available.

[Premium Collectables]

This is not directed at anyone in particular but there seems to be a lot of negativety about the Aussie online retailers of late.
I just wanted to say that we as collectors are always looking for the best price item in the condition we want it in, we now finally have multiple Australian distributors for these items and it seems some just want tear strips off them.
Personally I am just happy that we now have these distributors so we don't have to pay horrendous exchange rates for our stuff. Also we need to appreciate that they are happy to interact with us directly and answer our questions on the forum which would never happen with any of the OS companies.
Basically if we want to continue to have these companies getting our 'Bots we need to support them (whichever store is your preference) so that their ordering power becomes greater and the retail price can become lower for us, the buyers.

we appreciate the support, and know its impossible to reach everyones high expectations, we do try but in the real world it is not always possible. paypal fees would raise $10-15 dollars on each product and that is something that currently would be pointless and deprive the customer of the ability to pickup imported toys at a fraction of the cost major retailers sell them.

[DaptoDog]

thanks for your comments. We do appreciate feedback, and the issue of the mint box premium is something that we are looking into, To do this we need to negoaite insurances with courier companies so if they are damaged in transit we can honor the mint box gurantee. thank you for raising this and is something we may be able to offer in the future as a premium box upgrade or something like that. thanks

Well done PC for hearing the feedback. You have a business to run and obviously will work out what's best for you commercially. Cheers

[Sinnertwin]

Yeah I've just ordered from PC and will not be too happy if that is how they post items. I've received transformers posted like that before and had massive holes punched through the box. Perhaps just bad luck but it isn't a very safe way to post.

Indeed.
Personally, I'd like it posted in a box at the very least. But we'll see what happens when Quickslinger & Breakneck show up.

[jazzcomp]

I'd be interested to know how my Trypticon will arrive.

[Akky82]

thanks for your comments. We do appreciate feedback, and the issue of the mint box premium is something that we are looking into, To do this we need to negoaite insurances with courier companies so if they are damaged in transit we can honor the mint box gurantee. thank you for raising this and is something we may be able to offer in the future as a premium box upgrade or something like that. thanks

However it's all for naught if the suppliers (-ed) can't offer the same assurances to you (PC). Cant send us mint boxes if you dont get mint boxes in the first place.

[GoktimusPrime]

I don't mind cheaper packaging if it saves money on postage. Most of my toys' boxes end up in the recycling bin shortly after opening the toy anyway.

[Premium Collectables]

I don't mind cheaper packaging if it saves money on postage. Most of my toys' boxes end up in the recycling bin shortly after opening the toy anyway.

we have also mentioned before, if you are mint box collector or oob we do have a order notes section when placing an order. whilist mint boxes are not guranteed we can do our best to match oob and box collectors with the correct boxing, we might receive a pallet of 50 mp 10s for example. not all 50 usually arrive mint like they have come from the manufactur line. if there is excessive and out rageous damage we would never send it to anyone, they leave our place in a new condition.

[Premium Collectables]

Indeed.
Personally, I'd like it posted in a box at the very least. But we'll see what happens when Quickslinger & Breakneck show up.

items over $50 are always sent in box or carton

[Raider]

items over $50 are always sent in box or carton

That is exactly what I wanted to hear! Thanks for the clarification. Great to see you taking customer feedback so seriously.