premiumcollectables (Australia) new items and updates

[drifand]

I would prefer it if buyers can pay part of the full price, say 20% of the full price (non refundable), so it shows commitment on the buyer's end.

This I agree. Rather than people think they can just change their minds.
It sucks to be burned by customers.

[Demonac]

Consumer rights Everyone's entitled to change their mind. Sorry.

Actually, stores don't have to refund or give you an exchange if you 'change your mind'.

Victorian Consumer Affairs


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[millhouse]

Consumer rights Everyone's entitled to change their mind.

I'd highly suggest you read up the difference between store policy and consumer rights. It's a big difference.

[jazzcomp]

Actually, stores don't have to refund or give you an exchange if you 'change your mind'.

Victorian Consumer Affairs

They haven't bought it yet.

I'd highly suggest you read up the difference between store policy and consumer rights. It's a big difference.

Thanks! What I really mean is that I as a consumer have right to decide to buy or not to buy.

If he's paid, change his mind - then it would be legal rights vs store policy. Once customer hasn't paid yet, are you forcibly going to ask him to pay?

[jazzcomp]

This is what make local stores here go up in smoke. Imagine 20 devy were suddenly pulled out last minute leaving them with dead stock.
I learned my lesson I be taking deposits with no refunds if I ever help anyone to order anything. It's my rights too.

Why did you order 20 devys initially? Did you buy 20 because 20 expressed/confirmed interest to buy it? Or did you buy 20 because you thought you could sell up to 20?

Everyone has bad experiences. I also had a bad experience with a seller. He said he would sell me this product but changed his mind and decided not to sell. I actually missed ordering online because I committed to buying to him. When we were supposed to meet, he sent a txt changing his mind and for me not to come. I was also mad as a customer but I can't force him to sell to what we agreed.

This I agree. Rather than people think they can just change their minds.
It sucks to be burned by customers.

I think you have the wrong business model. You are trying to protect the business instead of providing a product that the customer wants.

Selling and buying for people is a different thing. Business is really difficult. But if businesses piss customers off, then it'll lead more to it's downfall once a better business opens up. If you have a monopoly, then you can survive even if you piss people off.

[drifand]

I would prefer it if buyers can pay part of the full price, say 20% of the full price (non refundable), so it shows commitment on the buyer's end.

I think you have the wrong business model. You are trying to protect the business instead of providing a product that the customer wants.

Selling and buying for people is a different thing. Business is really difficult. But if you piss customers off, then it'll lead more to it's downfall.

I don't disagree but pissing sellers off making things difficult they won't survive either. If I run a business is to make profit not to loose money just because your wants become less suddenly. I rather protect the business first and reward my customers than give in to whatever customers want.

Business is a difficult thing. That we all agree. Sometimes I rather not make business than loose money. is a two way street.

Oh 20 devy was an example as a seller if you were a small business. I was indicating if customers suddenly all decided to drop their orders last minute while you as the seller have paid up front for all these orders.

[jazzcomp]

I don't disagree but pissing sellers off making things difficult they won't survive either. If I run a business is to make profit not to loose money just because your wants become less suddenly. I rather protect the business first and reward my customers than give in to whatever customers want.

Business is a difficult thing. That we all agree. Sometimes I rather not make business than loose money. is a two way street.

Oh 20 devy was an example as a seller if you were a small business. I was indicating if customers suddenly all decided to drop their orders last minute while you as the seller have paid up front for all these orders.

I know but this is up to the business to decide how they want to operate as.

I guess in your last explanation, you really need to have that relationship to your customers that they will not do that. But you as a business put that sign up that you are selling xx number of toys, you cannot rely that everyone buys. You are either accurate with your forecast or under supply in order to ensure that everything gets sold. There's always shelfwarmers. You develop that customer loyalty over time. It's all up to your forecasting and pricing models. But that is not out of the realm of possibility. But if your business cannot survive a single event like this, then that's really not a good situation for your business.

We are derailing this thread though. Let's go back to PC related matters. I'm still waiting for my Trypticon.

[drifand]

Actually in a matter of fact I was wondering on PC's take on half deposit etc?
Also maybe if you pay full you get more rewards points etc.

It will be nice if the customers do not need to pay up front first but I know not every business can do this.

[Premium Collectables]

Small Number of these have been allocated for August,

PRE ORDER will Be up tonight ,

check our facebook page if you have purchased any other devs from us as there


will exclusive discount code for each person who is eligible and wants to pre order devi sdcc 2015

[BigTransformerTrev]

Not to get too caught up in the debate but from a personal point of view as a person that does the majority of their shopping online:

*I shop online mainly with HLJ and BBTS because they don't require payment upfront for preorders.

*I understand this is a small company, not a multi-million dollar one, so if it was something like a 20% non-refundable pre-payment on pre-orders I could and would understand. I would however need assurances that if it was the companies fault they did not get my product that I would receive this 20% payment back.

*Due to past experiences, and in regards to UW Devastator, I would be willing to lay down a 20% deposit that I would forfiet if I pulled out (In this case that would be about $42) but due to past experiences I am unwilling to lay down over $200 with a company I have no experience with for a product they do not as yet have in stock.

*These are just the thoughts of an online consumer - they in no way are a judgement of Premiumcollectables who as an Australian company I wish all the best. But perhaps my thoughts as a potential consumer may be of some use in the future regarding store policy