Premiumcollectables (PC) (Australia) feedback

[Raider]

Better to post in new items/updates thread. Which I have done

Yeah but all the whingers frequent this thread so I put it here for them...

Okay... I've had too many beers and thought I was in the updates thread lol

[1AZRAEL1]

Yeah but all the whingers frequent this thread so I put it here for them...

Okay... I've had too many beers and thought I was in the updates thread lol

Time to put you to bed drunky. Let's put some beer in you and put you to bed

[OptimusNerd]

So does anyone know where these supposed ETA updates are to be posted, they are not on Facebook and I don't see any ETA updates on items I am waiting on..?

They have updated quite a few of the individual product pages on their website with new ETAs. There are a few that aren't there (MMC Titanika as an example, which still has old original ETA). So I've emailed cs to inquire about specific figures.

If there's no revised ETA on the product page, and it wasn't mentioned in a FB post... then try dropping them an (another?) email specifically asking about a particular figure.

[philby]

Ok my star wars black series order arrived, well packed and protected and pretty quickly. They did not respond to my email on 28/2 about what was actually being shipped, nor did they respond to my previous emails asking about it. Out of the 6 figures that arrived, I needed 2 and am ok with keeping one of the others but I will need to try and sell off 3. I can't even remember now what was the original description of the wave at the time I ordered.

This is why I was emailing because the figures changed at some point and I might have been better off trying to get the individual ones I needed instead of staying with the case order. meh :/

[laproblematique]

Ok my star wars black series order arrived, well packed and protected and pretty quickly. They did not respond to my email on 28/2 about what was actually being shipped, nor did they respond to my previous emails asking about it. Out of the 6 figures that arrived, I needed 2 and am ok with keeping one of the others but I will need to try and sell off 3. I can't even remember now what was the original description of the wave at the time I ordered.

This is why I was emailing because the figures changed at some point and I might have been better off trying to get the individual ones I needed instead of staying with the case order. meh :/

Curious which ones are you trying to move on? Could you PM me?

[STL]

Up to 8 replies from me, 2 from them re: Perfect Effect parts for Computron/Bruticus.

Last reply from them was that they would refund me back on the 31st Jan. Three follow up e-mails from me and still no reply on refund.

Yet I sent VIP order request last week and they responded w/in 24 hours...

I'm pretty pissed. They're hard to not buy from b/c they're so cheap. But increasingly I'm less willing to order from them. If more items run me through this gamut, I'll be over it.

[Ploughmans Lunch]

Yet I sent VIP order request last week and they responded w/in 24 hours...

Maybe they have an entirely different staff looking after VIP emails who aren't in any way in contact with regular CS emails

[1AZRAEL1]

Got my Downbeat today. Happy chappy again

[xlojnr]

received my mp grapple today (shipped yesterday). Very happy with the standard of shipment and packaging, and item itself.


for those interested in the order details:

order placed on September 06, 2016 08:31PM

100shipping club, standard customer. spammed that pre-order.

[MEEEGGGAAATTTRRROOONNN!!!]

Also got my MP Grapple today -- all nicely packed!

No diecast figure though, which is disappointing as it's a nice bonus (unless PC have stopped sourcing their figures from Asian suppliers).

Wouldn't be an issue if their customer service hadn't gone AWOL...