Has anybody got their MP SG Prime? Says ETA December on their website and my emails requesting an update have thus far gone unanswered...
Rank 3 - Basic Member
Has anybody got their MP SG Prime? Says ETA December on their website and my emails requesting an update have thus far gone unanswered...
Rank 6 - Dedicated Member
I remember one or two saying they had received shipping notices. Guessing they had a minimal initial allocation and more will arrive in the new year, along with Thrusts I hope.Originally Posted by The Letter M
Rank 6 - Dedicated Member
Sometimes PremiumCollectables aren't very good at customer service. I hope they improve. How they manage that is up to them. Otherwise they do okay. I think.
Rank 6 - Dedicated Member
I agreeSee again it's all the customers fault
When A business decides to offer a one sided social media communication channel then this is what will always happen, given they do not provide an offical FB feedback option or post to page option like other online stores operating on FB nor do they attempt to address questions or negative feedback on FB and simply chooses to ignore/deflect or delete them, they will always continue to get such posts as customers wanting answers has no where else to turn to when the 'official' email / add a website contact us comment is not working out
Speaking of tiring you know what's more tiring? People continue to justify and defend a flawed business model with broken processes is more tiring
This is a FEEDBACK thread. So please do post feedback everbody, good, bad other.
It's not the "little dictators thread"
That's why I post here, for feedback of all types - how about people stop whining every time somebody has negative feedback, or says something they don't agree with.
IT IS LITERALLY THE PURPOSE OF THE THREAD!!!!!!!!!!!!!!!!
Honestly it's ridiculous, I think even mods have probably had enough of this BS.
Anyhow, no fruther updaate on my Carnifex order. Still unfulfilled.
Emailed them, waiting to hear back.
Will post "feedback" on whatever situation eventuates.
In the mean time, got Allen/ Springer out of his box, very nice!
Last edited by griffin; 29th December 2016 at 11:45 PM. Reason: language
Rank 3 - Basic Member
My experience with PC is mixed especially when it comes to customer service.
90% of my emails go unanswered and when I did get a reply regarding my missing order from Feb this year I got a reply stating thatbut I gave them a screenshot of my orders stating that the order has not been fulfilled according to their system."This is coming up for us as sent, unfortunately if you are claiming you never received the item"
Grammar mistakes and no sense of professionalism. So it felt like they were blaming me for the missing item. However, they did offer either a refund or a store credit in which they have stopped replying when I asked for the store credit.
Rank 9 - Board Staff
Rank 1 - New or Inactive
Wait a sec
seems some text was missing, We welcome legitimate feedback, but it has to be honest and not bias to achieve a certain outcome.
"This is coming up for us as sent, unfortunately if you are claiming you never received the item,
In good faith we accept that, and can offer you a refund of $5.95 or a $10 store credit"
also I noticed there was contact made last week, and we have posted several times on facebook we are behind on emails currently as we put resources into shipping out items as much as we can before xmas,
I am sure the team will sort that credit out for you shortly.
but please when quoting PC, please include the full transcript.
I see the person who looked into your issue, took you at your word and accepted the error was ours. I don't see any blame here
PC OWNER
Rank 6 - Dedicated Member
Normally don't post anything to do with transactions on a board such as this, but a member here contacted me and said I should email you guys regarding Carnifex order. Contacted a couple days ago (email from PC site) and no response so far.
It doesn't matter to me when the toy ships, just wanted to check that it will actually ship, as the FB status update said "ALL" Carnifex orders were being processed etc a while back, but no other updates since then, and lists as "unfulfilled".
If it's just a delay because of busyness, I understand and have no issue at all. But if their is an error, or it won't come till another shipment next year, it would be nice to have some idea if that is the case.
Very happy with the nice sturdy boxes that Allen and Simba were packed in, and happy overall with the service.
Order is the bottom one with arrow for Carnifex.
EDIT: an email has arrived (today)
It says the item has been "order stacked". I'm not sure what that means.
does that mean for example that the other item in the same order (yet to be released) it will not ship until that item is released, even if for example that other item does not come out till say July 2017 for example, then both items would ship then?
That order was my first ever order at PC, so I am unsure. Anyone that can help explain would be much appreciated.
*
Also, can any experienced customer tell me, what happens if the other item in that order (a 3P item) gets canned by the maker, or put on hiatus indefinitely, does that mean my first item never ships? There must be some sort of contingency for that, as 3P stuff gets cancelled all the time (by the makers), often after many months of no news etc.
Rank 8 - Deluxe Member
My experience has been that PC generally seem to ship items once they come in, irrespective of whether the other items in the same order have arrived yet.Also, can any experienced customer tell me, what happens if the other item in that order (a 3P item) gets canned by the maker, or put on hiatus indefinitely, does that mean my first item never ships? There must be some sort of contingency for that, as 3P stuff gets cancelled all the time (by the makers), often after many months of no news etc.
Rank 8 - Deluxe Member
I got mine. Shipped out on 9th dec and received on 15th in reqlly good nick. Big box packed with great care
Thanks PC
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