Originally Posted by 1AZRAEL1
How does one have no order based on preorder time, then determine which customers get their toys on release and who has to wait months afterwards?
Rank 8 - Deluxe Member
How does one have no order based on preorder time, then determine which customers get their toys on release and who has to wait months afterwards?
Rank 8 - Deluxe Member
I'm just going off my observations. I ordered mine pretty much on open, and haven't received mine either. How they determine it? I'm not sure, you'd have to ask them for clarifications
How does one have no order based on preorder time, then determine which customers get their toys on release and who has to wait months afterwards?
Rank 8 - Deluxe Member
Want better delivery times? Go with other retailers
Rank 3 - Basic Member
That's what i did. Gone back to paying a little more so I'm not left wondering "wtf is going on!?" weeks or more after a release.
Stuff is released, a week later in my hand.
It's not about being first, it's about not being screwed around.
Rank 8 - Deluxe Member
To each their own. I don't feel I'm being stuffed around, and I'm in no rush to have the items within weeks of their release. I'm a patient man when it comes to my toys. I pay less so I know what part of the trade off is
Rank 6 - Dedicated Member
I think you're in the clear minority with that viewpoint. I've got a feeling that most of of us wouldn't like waiting 6-9 months extra to receive something that somebody who ordered hours, days, even a month later (possibly during a re-stock) would somehow end up first in line for.
I know I'm in this position with Thrust, what's worse is that I actually stayed up 'til 3.30 am in California just to get it as soon as it went live, and I've yet to hear back from them.
Rank 8 - Deluxe Member
I know a few people who are in minority. So be it.
As I stated, to each their own if they want to wait or not
Rank 6 - Dedicated Member
I am torn on the matter while i will always support aussie retail where i can but while i dont mind waiting and paying cheap prices (even cheaper with discounts!) I think the waiting times between shipments is ridiculous. How can they receive let's say for example 30 of their 150 allocation one day but then have to wait 3 months for say another 50-60. Then another 6 months for the rest?
Everywhere else manage to get their allocation within the month maybe even weeks so why cant they?
Rank 8 - Deluxe Member
IIRC, That's part of their low price angle. They get a few of each item in, satisfy some orders and then have the rest sent by boat to save on shipping fees, then process accordingly.
If they had them all shipped at once, this would result in a price increase, which would be passed onto the consumer.
In an environment where people overlook and accept poor service like not replying to multiple emails and lack of simple product updates as standard practice in lieu of low prices, the onus then falls back on us, the consumer, because we've allowed this practice to continue.
Rank 8 - Deluxe Member
Yeah, I tend to agree with you on this...
Happy to wait as it's only toys to me.
As long as my order is fulfilled within reason I'm OK.
However, if you're talking 6 months of waiting and no updates or response to my emails, then I'm expecting a refund and some form of service recovery.
I'm always keen to support PC as they're local and offer fantastic prices... never had a problem with them so far.
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