Premiumcollectables (PC) (Australia) feedback

[XMan]

Sometimes people start a business with the best intentions, and a very good at it. Some are very bad at it, Premium Collectables is unfortunately the latter, with no real signs of improvement happening anytime soon. (I am aware of the email-20%-crm thing, my emails never got a autoreply)

They react like a scolded child at school, very quick to pass the blame and fault as not their own, and any excuse they create they feel customers should except.

It will be interesting to see what happens to PC over 2017 - I wish you all, the customers, luck with your further interactions with them.

[Raider]

They react like a scolded child at school, very quick to pass the blame and fault as not their own, and any excuse they create they feel customers should except.

From Facebook:
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It is not acceptable to have your query remain unanswered and we are fully to blame and apologise...

Yep clearly they don't accept blame and blame others... Try and keep the posts as factually accurate and less overtly biased. The point is to provide feedback, not your own overly biased view, be it a PC fanboy who defends everything or a PC hater who just wants to continually whinge about them.

[Dinkydarth]

I've currently got a lot of preorders with PC. I'm not too fussed about waiting as I like the bargain prices. My main concern now is what would happen if PC went belly up/AWOL/out of business. How do we get our money back if that were to happen? Would credit card companies give our money back even months after "purchase"

[Raider]

I've currently got a lot of preorders with PC. I'm not too fussed about waiting as I like the bargain prices. My main concern now is what would happen if PC went belly up/AWOL/out of business. How do we get our money back if that were to happen? Would credit card companies give our money back even months after "purchase"

Generally speaking you will be classed as an unsecured creditor in an administration/liquidation scenario and you would prove for the debt in the winding up or a Deed of Company Arrangement. In most instances, you will not recover anything, if you do, it may be a few cents in the dollar. You could be lucky and the company trades out of the financial difficulty but that is rare too.

You may be able to request a chargeback on your credit card if you used one to pay however most time frames for such a request are around 30 days from the issue date of your last credit card statement. It varies with banks/cards.

[Meister]

Finally got hasbro TR Blaster today, and MP Skywarp on Friday.
Wonder how much of 2017 will pass before i get my MP Ramjet.

After seeing this two weeks ago I thought finally my son's blaster, which I ordered in April as a Christmas present for him would be on it's way, yet for some reason I'm still waiting (9 months since I ordered, over 6 months since they received stock and has been available in retail stores) which puts into doubt the excuse they gave me back in early November for the whole delay in the first place. Oh yes and it's now been over 3 weeks and no response to my email.

Just leaving some (what I understand to be) positive feedback for everyone based on the business model we are all supposed to support. Oh yeah I almost forgot. "I don't mind the wait, 2 months, six months, a year, so long as I get those cheap cheap prices (I mean receiving the product is secondary to that after all) clearly they are the standard all businesses should strive towards and anyone who says otherwise about their service is a bit of a drama queen or troll, keep up the good work PC!"

[Meister]

I've currently got a lot of preorders with PC. I'm not too fussed about waiting as I like the bargain prices. My main concern now is what would happen if PC went belly up/AWOL/out of business. How do we get our money back if that were to happen? Would credit card companies give our money back even months after "purchase"

Yep starting to worry about that too now, (I have about a thousand dollars worth of pre orders still with them) they do seem to now be following a strikingly similar model as TFI Downunder

[Dinkydarth]

I wonder if we can cancel pre-orders and get our money back then? money saved would all be negated by the losses if the company goes down!

Has anyone been able to cancel preorders and get a refund?

[Raider]

I wonder if we can cancel pre-orders and get our money back then? money saved would all be negated by the losses if the company goes down!

Has anyone been able to cancel preorders and get a refund?

Yes I have in the past. Just send them an email about it.

[GoktimusPrime]

Generally speaking you will be classed as an unsecured creditor in an administration/liquidation scenario and you would prove for the debt in the winding up or a Deed of Company Arrangement. In most instances, you will not recover anything, if you do, it may be a few cents in the dollar.

Yeah, odds are you'll lose most if not all of your money. Anyone remember OneTel.?

[Raider]

Generally speaking you will be classed as an unsecured creditor in an administration/liquidation scenario and you would prove for the debt in the winding up or a Deed of Company Arrangement. In most instances, you will not recover anything, if you do, it may be a few cents in the dollar. You could be lucky and the company trades out of the financial difficulty but that is rare too.

You may be able to request a chargeback on your credit card if you used one to pay however most time frames for such a request are around 30 days from the issue date of your last credit card statement. It varies with banks/cards.

Sorry I take this back. I was operating under the assumption that PC was incorporated. It actually runs as a sole trader under ABN 49 768 067 053. My statement needs modification to an individual context. Replace administration with controlling trustee, liquidation with bankruptcy trustee, winding up with bankruptcy and Deed of Company Arrangement with Personal Insolvency Agreement. Outcome is still the same.