Premiumcollectables (PC) (Australia) feedback

[DaptoDog]

Update, I emailed PC about my MP-18B which I received shipping notice for on the 7th but have yet to receive a reply email from them. Up to this point I had not had any communication problems and I am happy to wait for my items a little longer if it means I can
1. get them cheaper and
2. give my money to an aussie seller
but I am a little annoyed that I have not received a reply. I'm not even that bothered that the item has taken this long when others have theirs, its more that I was told the item was shipped over a week ago and so far have not been told why it hasn't arrived yet.

I have found their communication very hit and miss. I know Griffin is discouraging us from asking questions to sellers in these threads but when they don't reply your email and there is no number to call, what else are you meant to do? I've actually had more luck getting responses from PC here than through their website/email.

[Premium Collectables]

I would encourage people to use cservice@premiumcollect.com.au
if they dont have bluestreaks. they have all shipped now so should be in transit or delivered.

I recently had a audit done on emails and hardly any were missed so It's hard to understand comments from some people they never get a response. We are happy to reply to any email, regardless of it being the 1st or 10th email .

Now tonight was my first oppurtunity to go through this thread, definately there is some merit in areas we can improve, we have grown to a very large business in a short period of time, and in the transformers space I know its very pleasing to see over 500 units ordered from the group, out of 500 orders from OTCA seeing 15 or so people unhappy leaves me with mixed feelings. on one hand it is a small number in the onverall performance of the business, but on the other hand it is 15 people we would of liked to keep happy So 15 people 5 people or 1 person unhappy is still not going to make us happy and we hope to do better,

thanks to the members of OTCA who stick with us.

I know that the level of support has allowed our prices to stay the cheapest in town and looks like staying that way as our buying power grows.

[Blastwave]

I would encourage people to use cservice@premiumcollect.com.au

I recently had a audit done on emails and hardly any were missed so It's hard to understand comments from some people they never get a response. We are happy to reply to any email, regardless of it being the 1st or 10th email .

Hi PC,

Is there an issue with your messaging system on the site?

I left two messages about updating my shipping address on existing pre-orders and didn't hear anything back.

Then I got an email early this morning querying the difference between the address on the order for MP-12 and my registered default address and asking which one to use (which I thought was nice of you to do).

I responded as soon as I saw the email, which was 30 minutes after it was sent to me then I got a shipping notification this afternoon using the old address.

[megatren]

I received my mp18b in 4days after I got the shipping notice. My prob is my motormaster, its already end of sept and still no shipping notice.

[ampoldj]

Also got my MP18B Bluestreak with UW02 Menasor 4days after got the shipping notice.

[ZoonMaster5000]

I received my mp18b in 4days after I got the shipping notice. My prob is my motormaster, its already end of sept and still no shipping notice.

Was this the revised motormaster that's coming with wave 4? Might be the reason it's taking so long

[drifand]

No18b yet for me. A bit long

[ZoonMaster5000]

has anyone that pre-ordered lg-14 Magnus got their shipping notice yet?

[megatren]

Was this the revised motormaster that's coming with wave 4? Might be the reason it's taking so long

Yes wave4

[drahsrebu]

recieved my mp12 and cw hotspot in 1 day from shipping notice via courier. i wasnt home but they left it around the back on the patio.
I can not fault the service i have received from PC after many many orders. My number 1 shop for bots.