Popcultcha

[Batfan007]

Depends on what you?re purchasing I suppose. A quick check shows small items like pop vinyls are preordered in full, whilst more pricey stuff (like Hot Toys) which are several hundred dollars have a preorder option of $100 deposit.

Thanks for explaining. I looked up random pricey thing...."Batman statue" and yes that is the case for items of a certain amount. I don't know what amount, but at least I can see that option there now. It still does not let you layby or afterpay any pre-order stuff also, which is the other thing I was looking at.
Probably a sensible thing to avoid issues if an item is cancelled etc.


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Got a box of stuff in this week from Popculture, some ML. Pop C in one of the few places I still trust in oz online retail for collectibles.
Big box was padded with smaller empty PopV boxes around it keeping everything pristine. I open everything and chuck most boxes but I will keep the x men combo box as it looks cool with the comics art on it.

Usual strong tape around the outside of box and 3 big flaps folded over flat - strong cardboard.

[XMan]

Has anyone heard or received orders from 'em lately? I know they redesigned their site that just went to sh*t but now they're not responding to emails or processing orders.
I know they're in VIC but on the FAQs section they said that will not cause problems.

I've ordered two in stock items over two weeks, kindly asked for an update aaannndddddd nothing

[Gehirn]

I had to do file a dispute with paypal to finally get a response. However that was a couple months ago.

[XMan]

I had to do file a dispute with paypal to finally get a response. However that was a couple months ago.

The hell?! They use to be so reliable, I like to support aussie retail but not if their customer service continues to be piss poor.

[Auscon]

I made a couple of orders with them for the first time late Oct, both for a selection of in stock items. Mixed bag as far as experience using them is concerned; main issue I've found is the condition of the items they send.

Each order took about 2 weeks before it was shipped, but once shipped they arrived quickly. Saw the note on their homepage about change they had made to their systems/covid impact etc and to allow more time so I didn't chase them up about either of thos orders (didn't seem to impact Little Toy Companys ability to get orders out quickly from Melb though).

In both shipments though they sent items with damaged packaging - no damage to the box they sent/was well packed, so they were clearly damaged before they put them in the box. I only bothered to chase them up about the worst of them though, Siege Springer was in really bad shape - after seeing all the complaints about not getting any responses to emails I expected to have to phone them, but to their credit they replied within days and offered a $30 voucher (given it was their last Springer so replacement not an option).

[Jaxius._]

Still waiting for news on Tigertrack which was due in November
No updates from popcultcha. Might email them later

[Batfan007]

Their TF still is ALWAYS late on there, got my Tigertrack on amazon.
I mainly buy marvel legends on pop and they have arrived fine all year with no real delays.
I don't order TF anthing on there as it's often 3-6 months past due whatever ETA they have.

I rarely put in a customer inquiry for anything but average time I find (for email submission / site form) is around two weeks.

Overall I find them reliable to order from.
Did get some DC McF stuff that I pre-ordered at least a month before the ETA (to get a BAF) and they only shipped 2 of the three figures, leaving me with an incomplete BAF.

I checked the site, and the ETA for the figure that I think they got SOME of in November, was now bumped to February! So I guess they were under-suppliied or over-sold what they had in the store, otherwise how do you not fulfil a pre-order when other figures of the same wave all arrived?