Devastator coming back to Big W 17/12

[DELTAprime]

BigW(@nkers)

As a proud Big W employee I would like to object to your insult.

[DarkHyren]

As a proud Big W employee I would like to object to your insult.

No offense was meant to you personally or any of the workers that do the right thing by customers and collectors, though as you can see by the other posts and by what happened last time you're not the problem, it's the workers that are liars and helpful to scalpers that we have issues with

[DELTAprime]

No offense was meant to you personally or any of the workers that do the right thing by customers and collectors, though as you can see by the other posts and by what happened last time you're not the problem, it's the workers that are liars and helpful to scalpers that we have issues with

There's nothing any retail staff are allowed to do to stop scalpers of non-restricted items. We are not the toy police, we are just retail workers. It sucks to not be able to by item because a scalper bought all the stock, I have experienced that myself (great Bumblebee shortage of '07). But unless it's a restricted item like baby formula was till recently we have no authority to stop them.

[DarkHyren]

As I said I do apologize, no offense was meant towards those helpful staff, the main issue was always those workers that stuffed a lot of us around and worked with the scalpers.

[Seraphim Prime]

As I said I do apologize, no offense was meant towards those helpful staff, the main issue was always those workers that stuffed a lot of us around and worked with the scalpers.

Mate, you keep saying no offence, but then restate your claim.

Sure, there will be the 1% of employees that actively work to help a scalper. We've all heard stories about Toys R Us employees holding all the stock of limited release items and putting it up on ebay at a markup.

I can say from my own experience at Target, that big box retailers like Target, Big W, and Kmart have a highly casualised workforce. For a big event like the Toy Sales, most of the staff in that department are on many longer shifts in the week or two in the lead-up and so are aware of what's coming in. However we won't ever have an exact number. We can only say if we saw an item on the carts / shelves. And so, when trying to be helpful, that limited knowledge will cause u to come unstuck - particularly if under pressure on the first day of a sale/ the day before - we might never have seen it arrive, and so will say we don't think it's come in yet (it's not out of the question) but when in reality it came in a week ago and was sold out prior to the sale.


Yes, systems could be better, but please don't take that out on the floor staff who are working with what they've got. And don't accuse the 90% of people who work their butt off for you and aim to do right by you as the customer because of the 9% lazy ones, and 1% dodgy ones.

[Starscream77]

Mate, you keep saying no offence, but then restate your claim.

Sure, there will be the 1% of employees that actively work to help a scalper. We've all heard stories about Toys R Us employees holding all the stock of limited release items and putting it up on ebay at a markup.

I can say from my own experience at Target, that big box retailers like Target, Big W, and Kmart have a highly casualised workforce. For a big event like the Toy Sales, most of the staff in that department are on many longer shifts in the week or two in the lead-up and so are aware of what's coming in. However we won't ever have an exact number. We can only say if we saw an item on the carts / shelves. And so, when trying to be helpful, that limited knowledge will cause u to come unstuck - particularly if under pressure on the first day of a sale/ the day before - we might never have seen it arrive, and so will say we don't think it's come in yet (it's not out of the question) but when in reality it came in a week ago and was sold out prior to the sale.


Yes, systems could be better, but please don't take that out on the floor staff who are working with what they've got. And don't accuse the 90% of people who work their butt off for you and aim to do right by you as the customer because of the 9% lazy ones, and 1% dodgy ones.

This ^
It is ignorant to paint retail staff with one brush, as Seraphim has stated yes there are a couple of dodgy ones but most in my experiences are quite helpful to the best of their skillset.
I know of one Big W employee who is a true gentleman (KP) and some people from the other major chains who are not too bad either (ST) and i take offence on their behalf at the comments in this thread about retail employees

[ChlorHex]

On a positive note, my local Big W has redeemed themselves through excellent customer service rendered by their store manager Mark.
This bloke searched high and low to find me Devy today... Going through stock and all AND immediately contacting me via store intercom as well as a phone call PLUS placing item on reserve for me at the layby counter.
Now that's excellent customer service for you!
I'm writing in to give him great feedback because he deserves it.
The rest of the staff need to learn from him.
Now under the Christmas tree Devy goes

[MEEEGGGAAATTTRRROOONNN!!!]

There's nothing any retail staff are allowed to do to stop scalpers of non-restricted items. We are not the toy police, we are just retail workers. It sucks to not be able to by item because a scalper bought all the stock, I have experienced that myself (great Bumblebee shortage of '07). But unless it's a restricted item like baby formula was till recently we have no authority to stop them.

Can a store manager put a limit on certain items? It would make sense on collectables such as these, particularly if availability is limited in the first place.

[drifand]

Can a store manager put a limit on certain items? It would make sense on collectables such as these, particularly if availability is limited in the first place.

Needs permission from head office I think as its not a written policy as such.

[XMan]

Secured mine and am damn excited