New to collecting

[AussieVectorSigma]

Sorry to bump up this thread.

I have been looking at the store "Big Bad Toy Store". How do you guys find the customer service and are the products that you order traceable?

I notice that they are selling some older masterpiece figures like soundblaster, grimlock ,starscream etc
Im willing to buy these figures but am worried if they are second hand products or something dodgy like that.

[Ralph Wiggum]

BBTS is totally legit and I consider myself a really careful buyer. You can buy with confidence from them.

[Seraphim Prime]

There's a review thread going back a few years HERE. The last post was September last year.

However, I generally find BBTS fantastic. They're my retailer of choice for new American releases and older clearance items. They're a bit pricier than most, but their customer service has always been great.

Shipping can be a bit high for single items, but if you're buying many items at once, or using their Pile of Loot feature (basically stockpiling lots of individual purchases for one shipping lot) the costs get pretty reasonable.

I've always gone UPS postage, as that's the cheapest when ordering big lots, and you get a tracking number with fairly accurate shipping estimates and package registration at each stop.

People have been finding they take a little while to fill the order (few business days) but once fulfilled, the shipping is pretty quick.


As for whether the product is second hand, they do have a second hand market, but they clearly note where it's a 2nd hand product. Pretty much all their Masterpiece is new stock.

[DarkHyren]

You can shop with piece of mind with BBTS, they always mention if an item they are selling is second hand.
I've used them a few times and they're a top notch lot to deal with.
For newer MPs though I can't go past http://www.premiumcollectables.com.au/
They're a local store with access to most of the MPs as they are released and a lot of members here use them (myself included).