Hobby Link Japan - Help!

[iceburn]

I can say HLJ has never failed my orders so far and items gets delivered fast and quick via EMS. Others were mentioned by Gok. Price wise...they have turned out much more reasonable than most US online stores.

[gamblor916]

I've never had a problem with HLJ. Their prices and shipping has always been good. Pre-orders are ok as well provided you get in early. Plus they sometimes give a small discount for pre-orders.

[iceburn]

I've never had a problem with HLJ. Their prices and shipping has always been good. Pre-orders are ok as well provided you get in early. Plus they sometimes give a small discount for pre-orders.

You mean EarlyBird prices that is usually -200yen

[Tiby]

I'm happy with them.

[dirge]

Nothing but love. Prices are good, postage charges are reasonable, they mainain their website well (ie the listings are always reflective of stock, if they don't have it, you'll know about it).

I've never had a pre-order knocked back myself, and I know they do try to close preorders when they believe they're going to be unable to fulfill the demand.

[Tober]

Out of the MANY orders I've had with HLJ there have only been a few times that they have failed me. Once being when I preordered 2 of a rare item and they took one away

If you order a whole bunch of items and are waiting on others to arrive you do risk having items on your wait list going out of stock. This can result in orders not being fulfilled - the one true I have found with HLJ's stocking policy - which they do outline if you bother reading it, so sometimes it's worth using the "ship available items now" option to avoid disappointment - it usually doesnt make a huge difference if you are shipping SAL. EMS can be a different story.

The other annoying thing is their order and payment processing times - it usually takes them over a week to ship my orders. Much longer if they are in a holiday period as well. There are very few staff there and orders are mostly handeled manually and individually.

[Robzy]

Thanks again for the feedback everyone.

[iceburn]

Yes, I believe at one stage HLJ was under staffed. They have recently moved to a new warehouse and i guess have increased on their staff for this new year onwards.

[Zippo]

Used to deal with them in my earlier collecting days and then got really cheesed off at them at one point (I think it was because they started sending one item at a time when I ordered multiple in stock items and/or things started arriving damaged)

I went back to them last year, and they have ben really good! Though I did get a heap of Encore Megatrons in that were damaged..

[STL]

I highly recommend them. They're my first stop for Japanese stuff. I've had one problem with them and that was when I placed a preorder on MP06. My order didn't get fulfilled but I do know that I put that preorder in about 2 months after it was opened so I'm not surprised I missed out (tho shocked I was at the time).

So I suspect they sometimes they take more pre-orders than they should and that's when they put an "order stop" sign on the item when they're no longer certain they can meet demand.

Other than that, as with everyone else, no problems. I'm very happy. I know someone who collects Japanese model kits and they find it very reliable too.