Hobby Link Japan - Help!

[Tober]

Out of the MANY orders I've had with HLJ there have only been a few times that they have failed me. Once being when I preordered 2 of a rare item and they took one away

If you order a whole bunch of items and are waiting on others to arrive you do risk having items on your wait list going out of stock. This can result in orders not being fulfilled - the one true I have found with HLJ's stocking policy - which they do outline if you bother reading it, so sometimes it's worth using the "ship available items now" option to avoid disappointment - it usually doesnt make a huge difference if you are shipping SAL. EMS can be a different story.

The other annoying thing is their order and payment processing times - it usually takes them over a week to ship my orders. Much longer if they are in a holiday period as well. There are very few staff there and orders are mostly handeled manually and individually.

[Robzy]

Thanks again for the feedback everyone.

[iceburn]

Yes, I believe at one stage HLJ was under staffed. They have recently moved to a new warehouse and i guess have increased on their staff for this new year onwards.

[Zippo]

Used to deal with them in my earlier collecting days and then got really cheesed off at them at one point (I think it was because they started sending one item at a time when I ordered multiple in stock items and/or things started arriving damaged)

I went back to them last year, and they have ben really good! Though I did get a heap of Encore Megatrons in that were damaged..

[STL]

I highly recommend them. They're my first stop for Japanese stuff. I've had one problem with them and that was when I placed a preorder on MP06. My order didn't get fulfilled but I do know that I put that preorder in about 2 months after it was opened so I'm not surprised I missed out (tho shocked I was at the time).

So I suspect they sometimes they take more pre-orders than they should and that's when they put an "order stop" sign on the item when they're no longer certain they can meet demand.

Other than that, as with everyone else, no problems. I'm very happy. I know someone who collects Japanese model kits and they find it very reliable too.

[Robzy]

Sounds good! Thanks again.

[The_Damned]

i must say it is the most poorly designed site i have ever seen and isnt very user friendly and it is only pot luck i am able to find what i am looking for and even then it is only because i have found the link for the transformer posted on this site.

[STL]

i must say it is the most poorly designed site i have ever seen and isnt very user friendly and it is only pot luck i am able to find what i am looking for and even then it is only because i have found the link for the transformer posted on this site.

That's true enough. That is my principal complaint about them. Why is there an Action Figures section? A Toys Section? And then why are some figures from the same line put into two different sections? Anyway, I'm used to it by now and I more importantly appreciate their good service

[jaydisc]

Yeah, my 1st few trips to the site were infuriating. I understand the idosynchracies now and can work around them.

[benben2142]

I think HLJ is super super super super super super super super super super super super super SLOW!