update expectations from online suppliers

[Borgeman]

I agree. The only updates should be unforeseen delays for reason x, or goods damaged on arrival, or some noteworthy event that is out of the ordinary.

[Starscream77]

Ditto
The expectations are getting ridiculous, it's like waiting a week for a figure will end the world!
You are getting good figures at good prices so chill

[Deonasis]

So true. Have some patience and show a little flexibility with the deliveries people!

[Ralph Wiggum]

Yeah, any Australian based seller/supplier I consider are second tier stockists who receive a trickle of items over time. That includs PC, Figuresdirect and fellow forumers who mass purchase for others. So I expect a delay in receiving the item and accept that others in the same pre-order group may receive theirs first.

If you want an item first off the bat, order from Japan or US based stockists but expect to pay a premium. You get what you pay for.

[Raider]

Actually I'd say that PC is delivering a premium service in this regard. Anyone who follows their FB page would note that they regularly post pictures of the arrival of new stock and indicate that they will start shipping. Not many places even go that far.

I am totally biased though, I am in love with PC <3

[CoRDS]

ive been waiting for ft03t from TFI since i paid in full in december

i still have no figure . if i had ordered from ANY of the overseas places i would have had my order in december.

i get things extremely fast from overseas vendors the only one ive ever had issues with is the ones in .au

[Trent]

There' some generalisations happening from all sides here.

Yes it is dumb to whinge about how your toy hasn't been shipped yet when the supplier clearly hasn't got it in stock. It is also silly to expect daily updates from said shop. And you're an entitled brat if you whinge because person "X" got a shipping notice before you.

However, it is not unreasonable to enquire after the status of your order, when 3 weeks after purchasing an "in stock" item it has still not been posted. By now most people have caught on to the fact that when TFI say something is "in stock" it is really in stock with his supplier and may not get to him for several weeks. But it's highly annoying when you don't know this and he won't answer your emails. (And just to be clear, TFI is not the only Australian seller I have experienced this with. It's quite misleading)

The main difference between someone like PC/TFI and BBTS is that if you have an issue with BBTS, you email them, they answer (promptly) and you're happy. The Australian retailers actively encourage us to contact them through social media rather than email. Thus, our enquiries become public and others can jump on your thread and turn a simple question into a s#!t storm of epic proportions. So in a way I see this as a problem of their own making. While some people need a good slap upside the head for their man-babying, of course these things are going to happen when your major contact path is through a public social media site.

[Jetfire in the sky]

It's definitely a first world issue problem (does that sentence even work? )

The want for plastic crack has become so great that some of us have lost touch with reality, and I mean no offence to those who live in that realm, because it's not a bad place to be.

It seems that people want "it" yesterday and for free, patience is not a word that may understand. I won't go on a Grandpa rant here but, yeah, people need to chill the F out!

I like Trents points about (un)social media and direct e-mail, any solid business will e-mail you with any difficulties if they have your hard earned dollars in their account and can't come with the goods within the specified time frame, to deal with this on FB, Twitter or elsewhere is beyond unprofessional and should be a big indicator of how that business really feels about their customers.

P.S.
Trent, your sig
But Man-babying: Yes!! (This could end up in the campaign)

[DELTAprime]

I just wish PC would update their expected arrival dates like BBTS do. It would be better than seeing a date that has been and gone.